Lhmauto
Service BDC Team Lead
Lhmauto, Duluth, Georgia, United States, 30155
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the
Most Guest Centric Automotive Retailer .
At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.Do you have a passion for developing relationships, providing exceptional guest experiences, and innovating in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!Our
BDC (Business Development Center) Team Leads
are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions or alternatives. They are also responsible for daily tasks including scheduling, training, and supporting a large team.Must be able and willing to receive a high amount of inbound callsPartner with the service department to schedule vehicle service appointmentsContact and communicate with customers to identify automotive service needsFollow all dealership processes and procedures, high frequency of contact with customersThorough documentation of all contacts within the customer management systemAnswer all calls in a prompt, professional, and courteous mannerUse scripts to collect all pertinent customer information and document in the system accordinglyLeads must adhere to Asbury phone scriptsExcellent customer service skills and motivation to be successfulHigh volume incoming and outgoing calls, ranging from 50+ calls per dayAdvanced computer & phone skillsMinimum typing 35-40 words per minute at minimumExperience using customer tracking systems to track calls and appointments preferredPrior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferredAble to multi-task in a fast-paced environmentVarious language proficiency is always a plusTeam playerMust be at least eighteen years of ageMust be able to pass pre-employment screens (background and drug test)Company Benefits:Pay and Recognition:Weekly payPaid holidays & paid time offDeferred Holiday Pay MatchPaid trainingStock Awards (select management and front-line team members eligible)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plansUp to 12 weeks of paid pregnancy leave (disability leave)Health savingsFlex spending accounts (tax-free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning, Tuition Assistance, and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities Additional advantages:Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsOpportunities to join our community service initiatives, which include paid volunteer hoursAggressive Employee referral program with bonus opportunityAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
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Most Guest Centric Automotive Retailer .
At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.Do you have a passion for developing relationships, providing exceptional guest experiences, and innovating in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!Our
BDC (Business Development Center) Team Leads
are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions or alternatives. They are also responsible for daily tasks including scheduling, training, and supporting a large team.Must be able and willing to receive a high amount of inbound callsPartner with the service department to schedule vehicle service appointmentsContact and communicate with customers to identify automotive service needsFollow all dealership processes and procedures, high frequency of contact with customersThorough documentation of all contacts within the customer management systemAnswer all calls in a prompt, professional, and courteous mannerUse scripts to collect all pertinent customer information and document in the system accordinglyLeads must adhere to Asbury phone scriptsExcellent customer service skills and motivation to be successfulHigh volume incoming and outgoing calls, ranging from 50+ calls per dayAdvanced computer & phone skillsMinimum typing 35-40 words per minute at minimumExperience using customer tracking systems to track calls and appointments preferredPrior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferredAble to multi-task in a fast-paced environmentVarious language proficiency is always a plusTeam playerMust be at least eighteen years of ageMust be able to pass pre-employment screens (background and drug test)Company Benefits:Pay and Recognition:Weekly payPaid holidays & paid time offDeferred Holiday Pay MatchPaid trainingStock Awards (select management and front-line team members eligible)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plansUp to 12 weeks of paid pregnancy leave (disability leave)Health savingsFlex spending accounts (tax-free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning, Tuition Assistance, and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities Additional advantages:Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsOpportunities to join our community service initiatives, which include paid volunteer hoursAggressive Employee referral program with bonus opportunityAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
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