Claims Solutions
Medicare Product Support Specialist
Claims Solutions, Woburn, Massachusetts, us, 01813
Job Description
About the Day to Day Responsibilities of the Role
Triage general product support questions/inquiries and provide timely resolution for client, utilizing multiple tools to investigate and access data.
Proactively monitor and analyze data quality to ensure accuracy of reporting and downstream impact on other contracted services.
Assist with client testing requests in conjunction with ClaimSearch testing team.
Train existing clients.
Ensure project documents are complete, current, and stored appropriately.
Identify and document solution deficiencies and recommend solutions.
Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs.
Qualifications:
Experience with data analysis and manipulation using Excel (v look-up, pivot tables)
Experience with SQL queries, or the willingness to learn “plug and play” queries
Well organized and able to prioritize work independently
Excellent written and oral communication with internal team members and external customers
Team player open to working with other departments within Verisk
Ability to learn new concepts quickly
Previous experience with insurance claims or Medicare compliance preferred
5% travel for customer visits or Verisk headquarters in Jersey City may be required
Bachelor’s Degree preferred
At least 2 years of experience in a corporate office/customer facing environment
Additional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
Verisk Analytics is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
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About the Day to Day Responsibilities of the Role
Triage general product support questions/inquiries and provide timely resolution for client, utilizing multiple tools to investigate and access data.
Proactively monitor and analyze data quality to ensure accuracy of reporting and downstream impact on other contracted services.
Assist with client testing requests in conjunction with ClaimSearch testing team.
Train existing clients.
Ensure project documents are complete, current, and stored appropriately.
Identify and document solution deficiencies and recommend solutions.
Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs.
Qualifications:
Experience with data analysis and manipulation using Excel (v look-up, pivot tables)
Experience with SQL queries, or the willingness to learn “plug and play” queries
Well organized and able to prioritize work independently
Excellent written and oral communication with internal team members and external customers
Team player open to working with other departments within Verisk
Ability to learn new concepts quickly
Previous experience with insurance claims or Medicare compliance preferred
5% travel for customer visits or Verisk headquarters in Jersey City may be required
Bachelor’s Degree preferred
At least 2 years of experience in a corporate office/customer facing environment
Additional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
Verisk Analytics is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
#J-18808-Ljbffr