SHI International Corp.
Enterprise Inside Operations Specialist - Knox
SHI International Corp., Trenton, New Jersey, United States,
Job SummaryThe Inside Operations Specialist - Knox is an integral part of the sales process by working as an extension of the Sales team to provide hardware, software, and Knox service support to their assigned customers. This position will be responsible for the operational tasks required for effective supply chain management.
This position is required to report to the SHI Somerset, NJ office location as determined by SHI management.
ResponsibilitiesInclude, but are not limited to:
Act as liaison between Outside/Inside Sales, customers, and SHI internal departments.
Provide excellent customer service and support to customers and sales team.
Provide Business Intelligence (BI) reporting assistance.
Perform SharePoint site documentation management and maintenance.
Escalate issues and concerns to appropriate leadership.
Assist Sales with current and new business initiative planning.
Maintain customized SHI.com catalogs for customers.
Confirm Knox services have been completed.
Attend customer facing meetings or conference calls for project/solution requirement gathering.
Ensure all functional specifications of project are accurately documented and meet customer business requirements using OneNote, MS Teams, or SharePoint.
Communicate tracking results to team and customers via emails, BI reporting, Excel, etc.
Coordinate and oversee new and existing customer roll out plans to ensure process is being followed and is efficient.
Frequently update customers on progress or issues of orders and services.
Regularly communicate status of work to manager via 1x1s, OneNote updates, team meetings, etc.
Execute sales work procedures in conjunction with sales teams.
Enter customer/project specific purchase orders and provide updates to Sales and customer of order status.
Communicate instructions on internal process for new and existing work to inside sales teams.
Communicate with sales teams and warehouse employees regarding all Integration Center projects, ensuring all aspects of projects are completed within customers deadlines.
Qualifications
1 year of experience in an ISAM, IAM, IAE role, I(D)CS role, or minimum 1 year working as a liaison between the Sales Department and other departments in a sales support role.
Bachelor's degree.
Strong understanding and working knowledge of sales structure and processes.
Must have experience building and maintaining professional relationships with vendors and partners and other departments within the company.
Required Skills
Capable of driving projects to completion while overcoming internal and external barriers.
Strong verbal and written communication skills.
Ability to learn fast and absorb knowledge on a daily basis.
Ability to adapt quickly to changes and work as part of a team in a fast-paced environment.
Excellent multi-tasking and organizational skills.
Ability to be confident and assertive.
Ability to handle multiple issues simultaneously.
Additional Information
The estimated annual pay range for this position is $55,000 - $90,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.
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This position is required to report to the SHI Somerset, NJ office location as determined by SHI management.
ResponsibilitiesInclude, but are not limited to:
Act as liaison between Outside/Inside Sales, customers, and SHI internal departments.
Provide excellent customer service and support to customers and sales team.
Provide Business Intelligence (BI) reporting assistance.
Perform SharePoint site documentation management and maintenance.
Escalate issues and concerns to appropriate leadership.
Assist Sales with current and new business initiative planning.
Maintain customized SHI.com catalogs for customers.
Confirm Knox services have been completed.
Attend customer facing meetings or conference calls for project/solution requirement gathering.
Ensure all functional specifications of project are accurately documented and meet customer business requirements using OneNote, MS Teams, or SharePoint.
Communicate tracking results to team and customers via emails, BI reporting, Excel, etc.
Coordinate and oversee new and existing customer roll out plans to ensure process is being followed and is efficient.
Frequently update customers on progress or issues of orders and services.
Regularly communicate status of work to manager via 1x1s, OneNote updates, team meetings, etc.
Execute sales work procedures in conjunction with sales teams.
Enter customer/project specific purchase orders and provide updates to Sales and customer of order status.
Communicate instructions on internal process for new and existing work to inside sales teams.
Communicate with sales teams and warehouse employees regarding all Integration Center projects, ensuring all aspects of projects are completed within customers deadlines.
Qualifications
1 year of experience in an ISAM, IAM, IAE role, I(D)CS role, or minimum 1 year working as a liaison between the Sales Department and other departments in a sales support role.
Bachelor's degree.
Strong understanding and working knowledge of sales structure and processes.
Must have experience building and maintaining professional relationships with vendors and partners and other departments within the company.
Required Skills
Capable of driving projects to completion while overcoming internal and external barriers.
Strong verbal and written communication skills.
Ability to learn fast and absorb knowledge on a daily basis.
Ability to adapt quickly to changes and work as part of a team in a fast-paced environment.
Excellent multi-tasking and organizational skills.
Ability to be confident and assertive.
Ability to handle multiple issues simultaneously.
Additional Information
The estimated annual pay range for this position is $55,000 - $90,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.
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