Supervisor, CES Program Management

Bay Area Minimum: $118,000.00Bay Area Maximum: $188,000.00Location: United States, California, OaklandDate Posted: Sep 29, 2024Requisition ID: 157618Job Category: Project / Program ManagementJob Level: SupervisorBusiness Unit: Engineering, Planning & StrategyWork Type: HybridJob Location: OaklandDepartment OverviewThe Clean Energy Transportation (CET) group is focused on accelerating the adoption of clean vehicles in California and has an ambitious goal of electrifying 3 million vehicles by 2030. CET leads a ~$0.6B portfolio of transportation electrification (TE) programs to increase the adoption of clean vehicles in California as we work to address one of the largest contributors to climate change - and we need a motivated, organized strategic thinker to help us expand this portfolio. We serve PG&E's customers by deploying electric vehicle programs to increase access to charging infrastructure, reduce total cost of electric vehicle ownership, educating our customers and pursuing innovative strategies to unlock additional benefits to EV drivers and the grid.Team OverviewPG&E believes that if properly managed, EVs can provide a quadruple value stack of reliability, resiliency, affordability, and lower GHG emissions for the grid and for our customers. The first step in achieving that vision is facilitating the transition to electric vehicles for our customers by simplifying the process, educating customers on the benefits of EVs, and connecting customers to available resources and incentives. CET's EV Customer Programs team manages a robust portfolio of EV programs and contributes to the overarching strategy for finding solutions to customer barriers to EV adoption.Position SummaryCET's EV Advisory programs are focused on guiding customers through their transportation electrification (TE) journey and provide a centralized point of contact within PG&E. EV Advisors will cover a wide breadth of TE topics, including site selection, fleet electrification planning, rate selection, load management, vehicle to grid integrations, and serve as subject matter experts to enable the electrification of medium-and-heavy duty fleet vehicles through participation in CET's EV Fleet program or a standard Service Planning channel. The program will rely heavily on internal cross collaboration efforts.The supervisor will serve as key support for our EV Advisory Services portfolio development and contribute to our overall strategy for customer success. This role will be focused on the success of our programs, improved operations, and representing the voice of the customer.Key ResponsibilitiesLead a team of 5-8 EV Advisors responsible for customer education, solution design, and onboarding for PG&E's EV infrastructure programs.Lead internal and external coordination efforts with PG&E's Service Planning, BES, Marketing, Public Affairs, Project Delivery, Project Management Office, and IT teams.Be a relentless advocate for customers, ensuring that PG&E delivers on its customer commitments.Job ResponsibilitiesDevelop and deliver success metrics for EV Advisory Programs, including cycle time, attrition, customer satisfaction, and cost optimization.Deliver on customer acquisition targets for EV Fleet and EV Advisory programs.Develop training materials and provide guidance to ensure the team is well-equipped to engage with customers.Develop an in-depth understanding of the end-to-end customer journey and lead continuous improvement efforts.Coordinate with Program Managers to develop marketing and outreach strategies.Facilitate collaboration between the team and other internal teams.Drive timely and accurate data entry and documentation of project information in Salesforce.Foster a collaborative culture that drives transparency and progress toward shared goals.Knowledge, Skills, and AbilitiesExperience building a cohesive, motivated, and talented team.Experience driving employee engagement and fostering career development.Proven ability to implement complex programs and drive continuous improvement.Proven ability to guide analysis and direct team with data-driven decisions.Ability to develop working relationships with customers and business partners.Ability to represent the company with customers or at industry events.Ability to work in a sometimes-ambiguous environment.Ability to make demanding work fun.QualificationsMinimum:Bachelor's degree in a business discipline, sciences, engineering, or equivalent work experience.5 years of relevant work experience.Valid California Driver's License.Experience within the Clean Transportation industry.Experience managing and improving processes.Strong strategic and analytical capabilities.Design thinking and/or program or product development experience.

#J-18808-Ljbffr