Mars
Customer Service Coordinator
Mars, San Ramon, California, United States, 94583
D.R. Horton, Inc., the largest homebuilder in the U.S.,
was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc.
is currently looking for a
Customer Service Coordinator . The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.
This position is on-site, Monday through Friday. The annual compensation for this position is $80,000 - $90,000 with a bonus structure built into the compensation.
Essential Duties and Responsibilities
include the following. Other duties may be assigned:Receive and confirm receipt of homeowner requestsMakes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointmentsEvaluate homeowner repair issues to determine if they are warrantable itemsCommunicates effectively to homeowner if repair issue is deemed not warrantableProcess written or electronic work orders and/or verbal instructions from supervisor for homeowner repairsSchedule and manage subcontractors to make designated warranty repairsCertifies warranty work is completed within contractor obligationsFollow up with homeowners to ensure concerns are addressed in a timely and professional mannerConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyDevelops and maintains good rapport with subcontractors and homeownersExecute policies to ensure compliance with quality standards
Qualifications
High School Diploma or GED6 months to 1 year related experiencePrevious customer service experienceProficiency with MS Office and email
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:Medical, Vision and Dental401(K)Employee Stock Purchase PlanFlex Spending AccountsLife InsuranceVacation, Sick, Personal Time and Company Holidays
Build YOUR future with D.R. Horton, America’s Builder.#WeBuildPeople2
Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!
Job:
WarrantyPrimary Location:
California-San RamonOrganization:
Home BuilderSchedule:
Full-timeJob Posting:
Aug 1, 2023, 12:00:00 AM
#J-18808-Ljbffr
was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc.
is currently looking for a
Customer Service Coordinator . The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.
This position is on-site, Monday through Friday. The annual compensation for this position is $80,000 - $90,000 with a bonus structure built into the compensation.
Essential Duties and Responsibilities
include the following. Other duties may be assigned:Receive and confirm receipt of homeowner requestsMakes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointmentsEvaluate homeowner repair issues to determine if they are warrantable itemsCommunicates effectively to homeowner if repair issue is deemed not warrantableProcess written or electronic work orders and/or verbal instructions from supervisor for homeowner repairsSchedule and manage subcontractors to make designated warranty repairsCertifies warranty work is completed within contractor obligationsFollow up with homeowners to ensure concerns are addressed in a timely and professional mannerConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyDevelops and maintains good rapport with subcontractors and homeownersExecute policies to ensure compliance with quality standards
Qualifications
High School Diploma or GED6 months to 1 year related experiencePrevious customer service experienceProficiency with MS Office and email
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:Medical, Vision and Dental401(K)Employee Stock Purchase PlanFlex Spending AccountsLife InsuranceVacation, Sick, Personal Time and Company Holidays
Build YOUR future with D.R. Horton, America’s Builder.#WeBuildPeople2
Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!
Job:
WarrantyPrimary Location:
California-San RamonOrganization:
Home BuilderSchedule:
Full-timeJob Posting:
Aug 1, 2023, 12:00:00 AM
#J-18808-Ljbffr