Agilent Technologies, Inc.
Customer Service Manager
Agilent Technologies, Inc., Wilmington, Delaware, us, 19894
Become a part of a dedicated and highly successful COpC team! Our employees are passionate about their contributions because there is a direct connection to our customers, our internal partners, and Agilent’s success.We are searching for a
Customer Service Manager
to join the
AFO Service Contracts and Service Order Management
COpC team!Key Responsibilities:
Build empowered, collaborative, and accountable culture.Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.Executes Strategic Intent and implementation of the organization/business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs and initiatives.Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics, and upholding policies & procedures.Champions and drives a Continuous Improvement (CI) mindset.Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.Plans, organizes, directs, and controls the activities and resources required to provide innovative business solutions to the defined business partners and customers.Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.Executes plans to ensure the organization has the individual and overall capabilities to meet future operational needs and builds a culture where employees are engaged & committed.Collaborates with Business Partners in Finance, Order Fulfillment, Sales, and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customers.Ensures dynamic expansion of the organization’s scalability and steady productivity gains.Qualifications:
Bachelor’s or master’s degree or University Degree or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions.2+ years of managerial experience.Demonstrated ability to lead and transform a multi-national organization, build motivated and engaged teams, and sustain a positive work culture.Experience in setting a clear and aligned organizational vision.Demonstrated ability to define and execute strategic plans.Established track record to define and implement strategies and programs that benefit your area of expertise.Demonstrated ability to collaborate cross-functionally to improve processes and provide critical problem resolution.Experience working in an audit environment governed by SOX, ISO, and other audit regulations.Proven ability to lead large teams and ensure operational excellence across the entire organization.Customer Services/Operations experience preferred.Excellent verbal and written communication skills.Travel Required:
NoSchedule:
Full timeShift:
DayDuration:
No End DateJob Function:
Customer ServiceAbout Agilent
As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. We provide trusted answers to the most critical questions and challenges.Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.
#J-18808-Ljbffr
Customer Service Manager
to join the
AFO Service Contracts and Service Order Management
COpC team!Key Responsibilities:
Build empowered, collaborative, and accountable culture.Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.Executes Strategic Intent and implementation of the organization/business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs and initiatives.Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics, and upholding policies & procedures.Champions and drives a Continuous Improvement (CI) mindset.Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.Plans, organizes, directs, and controls the activities and resources required to provide innovative business solutions to the defined business partners and customers.Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.Executes plans to ensure the organization has the individual and overall capabilities to meet future operational needs and builds a culture where employees are engaged & committed.Collaborates with Business Partners in Finance, Order Fulfillment, Sales, and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customers.Ensures dynamic expansion of the organization’s scalability and steady productivity gains.Qualifications:
Bachelor’s or master’s degree or University Degree or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions.2+ years of managerial experience.Demonstrated ability to lead and transform a multi-national organization, build motivated and engaged teams, and sustain a positive work culture.Experience in setting a clear and aligned organizational vision.Demonstrated ability to define and execute strategic plans.Established track record to define and implement strategies and programs that benefit your area of expertise.Demonstrated ability to collaborate cross-functionally to improve processes and provide critical problem resolution.Experience working in an audit environment governed by SOX, ISO, and other audit regulations.Proven ability to lead large teams and ensure operational excellence across the entire organization.Customer Services/Operations experience preferred.Excellent verbal and written communication skills.Travel Required:
NoSchedule:
Full timeShift:
DayDuration:
No End DateJob Function:
Customer ServiceAbout Agilent
As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. We provide trusted answers to the most critical questions and challenges.Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.
#J-18808-Ljbffr