Apache Corporation
APA - IT Business Operations Analyst II
Apache Corporation, Houston, Texas, United States, 77246
The IT Business Operations Analyst II at Apache Corporation will be a member of Apache’s Information Technology team at the company’s Houston office reporting to the IT Services & Support Sr Manager.
This role will be primarily responsible for the following:Maintain configuration item (CI) attributes and reconcile discrepancies in data;Liaison with other IT groups to raise awareness, educate and gain support of CMDB processes;Create and maintain process documentation;Produce configuration status account reports for infrastructure teams for operation tasks;Conduct configuration audit checks to reconcile physical IT data with CMDB, and initiate change workflow processes as needed to update data reconciliation processes;Work with other process owners to develop and ensure tight integration and handoff points;Interacting and consulting with appropriate business analysts to understand application requirements;Defines architectural components to meet those requirements and how ongoing architectural changes will affect CMDB dependencies;Defining CI attributes and understanding how to reconcile data inconsistencies;Establishing protocol (for example, incident, problem, change, asset or service level) for communicating with intersecting process owners/managers to ensure that CMDB data is achieving its goals;Being familiar with the CMDB activity cycle;Having knowledge of installed or soon-to-be-installed dependency mapping solution.Qualifications & Experience
The successful candidate will have the following qualifications and experience:Familiarity with Information Technology Infrastructure Library changes and configuration management processes. Certification is nice to have;Strong process improvement experience, and experience developing metrics and quantifying value returned;Possess team leadership skills to galvanize IT domains (such as networking, storage or application management) and ensure they actively work toward a common goal;Communication skills for regular reporting on the performance and metrics of the program to senior management and stakeholders;Technical background (preferably in one or more areas of configuration management);Database development and an understanding of data structures, data schemas and data modeling; cross-domain experience with ancillary applications (such as security) for a broad understanding of critical intersections of the CMDB;For established initiatives, the CMDB lead must be familiar with the specific installed CMDB solution;Develop and determine trusted data sources and the reconciliation process, as well as schedule the update process;Experience with cost justification of IT operation projects;Experience with budgeting, project planning and other experience;Bachelor’s degree in Engineering, Business Administration, or Information Technology.The successful candidate should demonstrate and exhibit the following core competencies:Communication: Writes, speaks, and presents information effectively and persuasively across communication settings;Results: Pursues work with energy, drive, and results orientation to positively impact Apache's business success;Collaboration: Works in partnership with others and encourages different perspectives, while building and maintaining trust;Culture: Willingness and ability to align one's behavior with the needs, priorities, and goals of Apache.
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This role will be primarily responsible for the following:Maintain configuration item (CI) attributes and reconcile discrepancies in data;Liaison with other IT groups to raise awareness, educate and gain support of CMDB processes;Create and maintain process documentation;Produce configuration status account reports for infrastructure teams for operation tasks;Conduct configuration audit checks to reconcile physical IT data with CMDB, and initiate change workflow processes as needed to update data reconciliation processes;Work with other process owners to develop and ensure tight integration and handoff points;Interacting and consulting with appropriate business analysts to understand application requirements;Defines architectural components to meet those requirements and how ongoing architectural changes will affect CMDB dependencies;Defining CI attributes and understanding how to reconcile data inconsistencies;Establishing protocol (for example, incident, problem, change, asset or service level) for communicating with intersecting process owners/managers to ensure that CMDB data is achieving its goals;Being familiar with the CMDB activity cycle;Having knowledge of installed or soon-to-be-installed dependency mapping solution.Qualifications & Experience
The successful candidate will have the following qualifications and experience:Familiarity with Information Technology Infrastructure Library changes and configuration management processes. Certification is nice to have;Strong process improvement experience, and experience developing metrics and quantifying value returned;Possess team leadership skills to galvanize IT domains (such as networking, storage or application management) and ensure they actively work toward a common goal;Communication skills for regular reporting on the performance and metrics of the program to senior management and stakeholders;Technical background (preferably in one or more areas of configuration management);Database development and an understanding of data structures, data schemas and data modeling; cross-domain experience with ancillary applications (such as security) for a broad understanding of critical intersections of the CMDB;For established initiatives, the CMDB lead must be familiar with the specific installed CMDB solution;Develop and determine trusted data sources and the reconciliation process, as well as schedule the update process;Experience with cost justification of IT operation projects;Experience with budgeting, project planning and other experience;Bachelor’s degree in Engineering, Business Administration, or Information Technology.The successful candidate should demonstrate and exhibit the following core competencies:Communication: Writes, speaks, and presents information effectively and persuasively across communication settings;Results: Pursues work with energy, drive, and results orientation to positively impact Apache's business success;Collaboration: Works in partnership with others and encourages different perspectives, while building and maintaining trust;Culture: Willingness and ability to align one's behavior with the needs, priorities, and goals of Apache.
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