Mercer University
Associate Director of Student Loan Collections
Mercer University, Macon, Georgia, us, 31297
Application Instructions:External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
IMPORTANT:
Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments.
You will not be able to modify your application after you submit it.
Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.
Job Title:Associate Director of Student Loan Collections
Department:Student Loans
College/Division:General University
Primary Job Posting Location:Macon, GA 31207
Job Details:Mercer University is searching for an Associate Director of Student Loan Collections on the Macon campus.
Responsibilities:Under the general supervision of the Director of Student Loans and University Bursar, the Associate Director of Student Loan Collections independently administers borrower delinquency and default prevention/management program for the university. This position will be responsible for the efficient delivery of all student loan default prevent outreach efforts by providing critical and direct oversight. This position will manage the following: default prevention workshops; entrance and exit counseling; and provide quality customer service to all students and their families. Additionally, this position is responsible for the implementation of default prevention initiatives including working with students to prevent student loan delinquency and default, discussing comprehensive repayment options, and increasing financial awareness and wellness. The Associate Director independently manages Financial Literacy programs to assist delinquent Federal Loan borrowers with a special emphasis on Cohort Default. This position is responsible for supervising five direct reports in the Student Loans Office.
Qualifications:Bachelor’s degree from an accredited college or university and two years of professional experience in financial services, accounting, and/or other directly related experience are required. In addition, must have prior experience handling cash transactions.
Knowledge/Skills/Abilities:
Exceptional interpersonal and customer service skills and the ability to work with representatives from public and private entities and handle potentially sensitive situations.
Effective written and oral interpersonal and communication skills, knowledge of business management principles, methods, and procedures.
Excellent analytical skills with the ability to interpret and present complex data effectively.
Proficiency and understanding necessary to navigate digital environments, utilize productivity software, troubleshoot technical issues, and adapt to emerging technologies.
Comprehensive knowledge of financial record keeping, procedures, and practices. Ability to interpret a wide range of written rules and regulations.
Preferred Knowledge/Skills/Abilities:
Familiarity with student loan management systems and financial aid software.
Experience in student loan default management within federal and state student financial aid programs including knowledge of U.S. Department of Education rules and regulations; knowledge and understanding of cohort default rate management and student loan repayment options.
Exceptional leadership and interpersonal skills, with a proven track record of managing teams and building successful relationships.
Background Check Contingencies:
Criminal History Check
Credit Check
Required Document Attachments:
Resume
Cover Letter
References
Why Work at Mercer University:Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!
At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.
For more information, please visit:
https://hr.mercer.edu/prospective/
Scheduled Weekly Hours:40
Job Family:Staff Student Operations Exempt
EEO Statement:AA/EEO/Veteran/Disability
Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.
#J-18808-Ljbffr
IMPORTANT:
Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments.
You will not be able to modify your application after you submit it.
Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.
Job Title:Associate Director of Student Loan Collections
Department:Student Loans
College/Division:General University
Primary Job Posting Location:Macon, GA 31207
Job Details:Mercer University is searching for an Associate Director of Student Loan Collections on the Macon campus.
Responsibilities:Under the general supervision of the Director of Student Loans and University Bursar, the Associate Director of Student Loan Collections independently administers borrower delinquency and default prevention/management program for the university. This position will be responsible for the efficient delivery of all student loan default prevent outreach efforts by providing critical and direct oversight. This position will manage the following: default prevention workshops; entrance and exit counseling; and provide quality customer service to all students and their families. Additionally, this position is responsible for the implementation of default prevention initiatives including working with students to prevent student loan delinquency and default, discussing comprehensive repayment options, and increasing financial awareness and wellness. The Associate Director independently manages Financial Literacy programs to assist delinquent Federal Loan borrowers with a special emphasis on Cohort Default. This position is responsible for supervising five direct reports in the Student Loans Office.
Qualifications:Bachelor’s degree from an accredited college or university and two years of professional experience in financial services, accounting, and/or other directly related experience are required. In addition, must have prior experience handling cash transactions.
Knowledge/Skills/Abilities:
Exceptional interpersonal and customer service skills and the ability to work with representatives from public and private entities and handle potentially sensitive situations.
Effective written and oral interpersonal and communication skills, knowledge of business management principles, methods, and procedures.
Excellent analytical skills with the ability to interpret and present complex data effectively.
Proficiency and understanding necessary to navigate digital environments, utilize productivity software, troubleshoot technical issues, and adapt to emerging technologies.
Comprehensive knowledge of financial record keeping, procedures, and practices. Ability to interpret a wide range of written rules and regulations.
Preferred Knowledge/Skills/Abilities:
Familiarity with student loan management systems and financial aid software.
Experience in student loan default management within federal and state student financial aid programs including knowledge of U.S. Department of Education rules and regulations; knowledge and understanding of cohort default rate management and student loan repayment options.
Exceptional leadership and interpersonal skills, with a proven track record of managing teams and building successful relationships.
Background Check Contingencies:
Criminal History Check
Credit Check
Required Document Attachments:
Resume
Cover Letter
References
Why Work at Mercer University:Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!
At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.
For more information, please visit:
https://hr.mercer.edu/prospective/
Scheduled Weekly Hours:40
Job Family:Staff Student Operations Exempt
EEO Statement:AA/EEO/Veteran/Disability
Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.
#J-18808-Ljbffr