Herc Rentals
Sales Development Support Specialist
Herc Rentals, Tracy, California, us, 95378
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of June 30, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 428 locations and has approximately 7,600 employees in North America.
Short DescriptionThe Sales Support Specialist responds to customers in a timely manner to meet the designated SLA and provide the best-in-class customer experience for a dedicated customer base. The team works in a fast-paced support environment and is responsible for solutioning all customer inquiries based on a 15-minute response time. The Sales Support Specialist can coordinate efficiently with our multiple branch locations to ensure customer requests are accepted and fulfilled, on-time and with complete invoice accuracy. The Sales Support Specialist will submit applications as assigned to them, perform PCNG Demos, and assist with the customer onboarding process. The Sales Support Specialist will also be responsible for dispatching leads to the Sales Team. These leads may come through multiple channels including phone calls, third party websites, and internal website. The Sales Support Specialist position requires someone who responds quickly to the lead dispatching process, and customer onboarding requests while simultaneously being able to follow our documentation process.
ResponsibilitiesUnderstand our E-apply process and credit requirements.Submit Applications as assigned in a timely fashion.Assist in rush applications when necessary and escalate as appropriate.High Proficiency with Rentalman and Salesforce cases.Work Logistics with our branch network to quickly respond to the customer's needs.Provide communication through Teams chat on assigned task updates, new work pending and other updates. Must work well in a cross functional environment.Complete all customer requests within the designated 15-minute timeline. This response time is also required for tasks assigned internally.Must follow the lead dispatching process and respond timely to inquiries.
Professional ExperienceProven track record with 1 plus years of customer service & account management within the heavy equipment/construction markets preferred. Proven experience prioritizing multiple initiatives and providing an excellent customer experience.
Educational BackgroundBA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred. Will consider relevant experience in support roles including administration, customer care, retail, etc.
SkillsCredit Application AccuracyConsistently meet 15-minute response timePCNG Demo Engagement100% response rate to all inbound requests, including customer requests and Sales Development Support needsLogistics Accuracy when coordinating with branches for equipment fulfillmentTimely dispatch of internal leads
Compensation Data$18 - $24 an hour
Req #:
60241
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthyMedical, Dental, and Vision CoverageLife and disability insuranceFlex spending and health savings accountsVirtual Health Visits24 Hour Nurse LineHealthy Pregnancy ProgramTobacco Cessation ProgramWeight Loss Program
Building Your Financial Future401(k) plan with company matchEmployee Stock Purchase Program
Life & Work HarmonyPaid Time Off (Holidays, Vacations, Sick Days)Paid parental leave.Military leave & support for those in the National Guard and ReservesEmployee Assistance Program (EAP)Adoption Assistance Reimbursement ProgramTuition Reimbursement ProgramAuto & Home Insurance Discounts
Protecting You & Your FamilyCompany Paid Life InsuranceSupplemental Life InsuranceAccidental Death & Dismemberment InsuranceCompany Paid Disability InsuranceSupplemental Disability InsuranceGroup Legal PlanCritical Illness InsuranceAccident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
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Short DescriptionThe Sales Support Specialist responds to customers in a timely manner to meet the designated SLA and provide the best-in-class customer experience for a dedicated customer base. The team works in a fast-paced support environment and is responsible for solutioning all customer inquiries based on a 15-minute response time. The Sales Support Specialist can coordinate efficiently with our multiple branch locations to ensure customer requests are accepted and fulfilled, on-time and with complete invoice accuracy. The Sales Support Specialist will submit applications as assigned to them, perform PCNG Demos, and assist with the customer onboarding process. The Sales Support Specialist will also be responsible for dispatching leads to the Sales Team. These leads may come through multiple channels including phone calls, third party websites, and internal website. The Sales Support Specialist position requires someone who responds quickly to the lead dispatching process, and customer onboarding requests while simultaneously being able to follow our documentation process.
ResponsibilitiesUnderstand our E-apply process and credit requirements.Submit Applications as assigned in a timely fashion.Assist in rush applications when necessary and escalate as appropriate.High Proficiency with Rentalman and Salesforce cases.Work Logistics with our branch network to quickly respond to the customer's needs.Provide communication through Teams chat on assigned task updates, new work pending and other updates. Must work well in a cross functional environment.Complete all customer requests within the designated 15-minute timeline. This response time is also required for tasks assigned internally.Must follow the lead dispatching process and respond timely to inquiries.
Professional ExperienceProven track record with 1 plus years of customer service & account management within the heavy equipment/construction markets preferred. Proven experience prioritizing multiple initiatives and providing an excellent customer experience.
Educational BackgroundBA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred. Will consider relevant experience in support roles including administration, customer care, retail, etc.
SkillsCredit Application AccuracyConsistently meet 15-minute response timePCNG Demo Engagement100% response rate to all inbound requests, including customer requests and Sales Development Support needsLogistics Accuracy when coordinating with branches for equipment fulfillmentTimely dispatch of internal leads
Compensation Data$18 - $24 an hour
Req #:
60241
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthyMedical, Dental, and Vision CoverageLife and disability insuranceFlex spending and health savings accountsVirtual Health Visits24 Hour Nurse LineHealthy Pregnancy ProgramTobacco Cessation ProgramWeight Loss Program
Building Your Financial Future401(k) plan with company matchEmployee Stock Purchase Program
Life & Work HarmonyPaid Time Off (Holidays, Vacations, Sick Days)Paid parental leave.Military leave & support for those in the National Guard and ReservesEmployee Assistance Program (EAP)Adoption Assistance Reimbursement ProgramTuition Reimbursement ProgramAuto & Home Insurance Discounts
Protecting You & Your FamilyCompany Paid Life InsuranceSupplemental Life InsuranceAccidental Death & Dismemberment InsuranceCompany Paid Disability InsuranceSupplemental Disability InsuranceGroup Legal PlanCritical Illness InsuranceAccident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
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