Customer Director/Global Account Director (Healthcare/Life Science)

WHO WE AREWe're a global team of over 20,000 engineering, manufacturing, supply chain and sustaining service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service.From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.Whether you're looking to start, make a change or advance your career, find your path at Plexus Corp. and make an impact.WHY WE LOVE ITEngaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals.We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.HOW YOU WILL DO ITIn this role, the individual creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Director will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.Key Job Accountabilities:Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus' needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.Increase Plexus' revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.Learn and develop mastery of Plexus's sales enablement methodology.Education/Experience Qualifications:Typically Education/Experience Qualifications: 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree.Other Qualifications:Advanced written and verbal communication skills are required.Basic computer skills are required.Able to make sound, logical and reasonable decisions nearly autonomously.Masters solution selling approach.Has mastered the use of financial acumen to be able to influence customers and constituents.Basic understanding of electronics manufacturing is required.General office equipment and materials.Physical Requirements:Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.Travel Requirements:More than 40%.This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

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