Plexus Corp
Program Manager
Plexus Corp, Buffalo Grove, Illinois, United States, 60089
WHO WE AREWe're a global team of over 20,000 engineering, manufacturing, supply chain and sustaining service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service.From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.Whether you're looking to start, make a change or advance your career, find your path at Plexus Corp. and make an impact.WHY WE LOVE ITEngaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals.We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.HOW YOU WILL DO ITPurpose Statement:
The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.Key Job Accountabilities:Engage and lead the Customer Focus Team, ensuring that the team understands the overall program contract / goals and are clear on individual and team performance expectations.Work with the Customer Focus Team to meet on time delivery commitments (OTC and OTR).Deliver high levels of customer service and satisfaction through the Plexus' 5Es and Plexus Core Values.Drive operational excellence in the Customer Focus Team through visual operational metrics and a focus on Continuous Improvement, cost and quality.Exhibit a working knowledge of the program's financial metrics, participate in periodic financial reviews to deliver program cost and margin goals.If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.Education/Experience Qualifications:A minimum of a Bachelor's is required.One (1) year of related experience is required; One (1) or more years of related experience is preferred.An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
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The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.Key Job Accountabilities:Engage and lead the Customer Focus Team, ensuring that the team understands the overall program contract / goals and are clear on individual and team performance expectations.Work with the Customer Focus Team to meet on time delivery commitments (OTC and OTR).Deliver high levels of customer service and satisfaction through the Plexus' 5Es and Plexus Core Values.Drive operational excellence in the Customer Focus Team through visual operational metrics and a focus on Continuous Improvement, cost and quality.Exhibit a working knowledge of the program's financial metrics, participate in periodic financial reviews to deliver program cost and margin goals.If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.Education/Experience Qualifications:A minimum of a Bachelor's is required.One (1) year of related experience is required; One (1) or more years of related experience is preferred.An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
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