Dentsu International
Senior Account Manager
Dentsu International, Oklahoma City, Oklahoma, United States,
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.Job Description
We have an exciting opportunity for a Senior Account Manager to join our busy team working on a major retail client. The Senior Account Manager role is a key player in our team and will be the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills.The Senior Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. This role requires partnership with various client stakeholders and Merkle stakeholders, acting as a liaison between the teams to execute flawlessly and meet business goals. By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle.Key Responsibilities:Support or act as the primary contact for day-to-day delivery team and clientResponsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered toRun internal and external client meetings; responsible for daily communication with key internal and external contactsEnsure timeliness and quality of client deliverablesContinuously observe and identify areas to improve existing processesBring leadership, guidance and operational efficiencies to the delivery teamView of bigger picture and disseminating information to the appropriate parties for executionApply critical thinking skills to identify and mitigate potential delivery risksRemain extremely focused on detail while managing multiple email campaigns simultaneously.Qualifications
Bachelor's Degree required6+ years related agency experience, specifically within digital marketing or marketing operationsMust have experience with Salesforce Marketing Cloud, including Email Studio, Content Builder and Journey BuilderExcellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
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We have an exciting opportunity for a Senior Account Manager to join our busy team working on a major retail client. The Senior Account Manager role is a key player in our team and will be the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills.The Senior Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. This role requires partnership with various client stakeholders and Merkle stakeholders, acting as a liaison between the teams to execute flawlessly and meet business goals. By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle.Key Responsibilities:Support or act as the primary contact for day-to-day delivery team and clientResponsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered toRun internal and external client meetings; responsible for daily communication with key internal and external contactsEnsure timeliness and quality of client deliverablesContinuously observe and identify areas to improve existing processesBring leadership, guidance and operational efficiencies to the delivery teamView of bigger picture and disseminating information to the appropriate parties for executionApply critical thinking skills to identify and mitigate potential delivery risksRemain extremely focused on detail while managing multiple email campaigns simultaneously.Qualifications
Bachelor's Degree required6+ years related agency experience, specifically within digital marketing or marketing operationsMust have experience with Salesforce Marketing Cloud, including Email Studio, Content Builder and Journey BuilderExcellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
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