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City of Worcester

PRINCIPAL CLERK

City of Worcester, Worcester, Massachusetts, us, 01609


Title

PRINCIPAL CLERK

Department/Division

Communications

Apply Start Date

09/20/2024

Apply End Date

10/04/2024

Type

Full Time

Hours

40 Per Week

Wage

$22.53 - $27.27 Per Hour

Description

PRINCIPAL CLERKDEPARTMENT OF EMERGENCY COMMUNICATIONSCITY OF WORCESTER

The City of Worcester seeks qualified candidates for a

Principal Clerk

for the Department of Emergency Communications. Under the direction of the Assistant Director of Administration, the Principal Clerk will provide administrative support to the Department of Emergency Communications and Emergency Management by handling inquiries from the public, answering incoming calls to the Division of Emergency Management, and performing various administrative functions, including but not limited to, data organization, data entry, accounts payable, accounts receivable, and entry of purchase order requests.

ESSENTIAL ELEMENTS:

Process and monitor accounts payable and accounts receivables.

Enter requests for purchase order(s) and change order(s).

Enter and update vendor information as needed.

Scan and log deprecated documents.

Prepare, receive, sort, and distribute mail.

Assist in entering and creating employee ID cards and data cards.

Maintain visitor sign in log.

Order and stock general office supplies as requested/needed.

Collect and submit treasurer deposits, cash deposits, and other payments when applicable.

Screen and route phone calls to ensure caller is transferred to appropriate person/office.

Take and relay messages, including voice mail message retrieval and forward to appropriate personnel.

In the absence of the Senior Staff Assistant, prepare and process payroll and/or payroll adjustments.

SECONDARY ELEMENTS:

Greet and provide assistance to visitors.

Greet and provide assistance to vendors making deliveries to the building.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent telephone skills as well as telephone etiquette.

Excellent written and verbal communication skills.

Excellent organizational skills.

Basic math skills.

Thoroughness and attention to detail.

Demonstrated computer proficiency including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to work in a fast-paced office environment and prioritize tasks.

Ability to work professionally and compassionately with the public and all levels of staff/management.

Ability to maintain confidentiality.

Ability to work independently and as part of a team.

MINIMUM REQUIREMENTS:

High School diploma or equivalent.

Previous experience providing customer service and/or clerical experience working in a fast-paced office setting.

Computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Excellent verbal and written communication skills.

PREFERRED QUALIFICATIONS:

Associate degree in business/Public Administration, or related discipline.

Two (2) years of providing customer service experience in an office setting.

Two (2) years of performing clerical work in an office setting.

One (1) year of experience using Workday, or similar cloud-based accounting program, to submit and process requests for purchase orders and submission of invoices for payment.

SALARY RANGE:

$22.53 - $27.27 hourly, full-time, excellent benefits package.

To apply, please visit:

www.worcesterma.gov/employment or send resume and cover letter on or before

FRIDAY, OCTOBER 4, 2024 , to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference is given to Worcester residents.

The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.

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