Midwestern Auto Group
Automotive Service Advisor
Midwestern Auto Group, Charleston, West Virginia, United States,
Automotive Service Advisor , European & ExoticsWe are seeking energetic Automotive Service Advisors who enjoy providing premium customer service and want to be rewarded for their efforts.Established in 1957, MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65-acre campus. Our product line-up includes
Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.Our Service Department features state-of-the-art equipment and the latest diagnostic tools to support our team and best serve our clientele. Our experienced technicians in our Service Department are factory trained and have in-depth knowledge of the vehicle’s operation and maintenance requirements.Service Advisor Responsibilities
Greets customers promptlyObtains customer and vehicle informationClearly reports all vehicle symptoms as described by the customerMeets with customers and determines their service needsDetermines and recommends needed maintenance based on age, mileage, and vehicle historyPrepares complete and accurate estimate of cost for labor and partsMonitors the progress of each vehicle throughout the day, updating customers frequentlyVerifies that final invoice matches work performed on the repair orderIncreases customer satisfaction by building customer relationsMaintains company standards for ethical business practices, professional image, orderliness, customer service, and community relationsIncreases profitability by maximizing sales & executing retail promotionsOversees technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion timesOversees and participates in quality controlParticipates in the development and documentation of standard operating procedures as neededService Advisor Qualifications
Prior experience as a service advisor or service writer preferredPossess above-average phone and communication skillsBring a positive, upbeat attitude to this role and be comfortable up-selling clientsExcellent follow-up and follow-through skills to ensure client satisfactionMust have the ability to communicate technical information in non-technical terms to clientsAbility to evolve and adapt to changing business needsTotal Rewards:
Commission Based PayMedical, Dental and VisionLife, Short-Term, and Long-Term disabilityPaid time off: vacation, holidays, and sick time401K with company match up to 4%Discounted manufacturers’ lease programsService and parts discountsFlexible work schedules, including no late evenings, day off during the weekNO work on SundaysCareer Growth:
Training and Development opportunitiesGrowth & Promotional OpportunitiesCareer Mobility across 14 European brandsMAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.Our Service Department features state-of-the-art equipment and the latest diagnostic tools to support our team and best serve our clientele. Our experienced technicians in our Service Department are factory trained and have in-depth knowledge of the vehicle’s operation and maintenance requirements.Service Advisor Responsibilities
Greets customers promptlyObtains customer and vehicle informationClearly reports all vehicle symptoms as described by the customerMeets with customers and determines their service needsDetermines and recommends needed maintenance based on age, mileage, and vehicle historyPrepares complete and accurate estimate of cost for labor and partsMonitors the progress of each vehicle throughout the day, updating customers frequentlyVerifies that final invoice matches work performed on the repair orderIncreases customer satisfaction by building customer relationsMaintains company standards for ethical business practices, professional image, orderliness, customer service, and community relationsIncreases profitability by maximizing sales & executing retail promotionsOversees technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion timesOversees and participates in quality controlParticipates in the development and documentation of standard operating procedures as neededService Advisor Qualifications
Prior experience as a service advisor or service writer preferredPossess above-average phone and communication skillsBring a positive, upbeat attitude to this role and be comfortable up-selling clientsExcellent follow-up and follow-through skills to ensure client satisfactionMust have the ability to communicate technical information in non-technical terms to clientsAbility to evolve and adapt to changing business needsTotal Rewards:
Commission Based PayMedical, Dental and VisionLife, Short-Term, and Long-Term disabilityPaid time off: vacation, holidays, and sick time401K with company match up to 4%Discounted manufacturers’ lease programsService and parts discountsFlexible work schedules, including no late evenings, day off during the weekNO work on SundaysCareer Growth:
Training and Development opportunitiesGrowth & Promotional OpportunitiesCareer Mobility across 14 European brandsMAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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