Isuzu North America Corporation (INAC)
Warranty Specialist
Isuzu North America Corporation (INAC), Anaheim, California, United States, 92808
Company Name:
Isuzu Commercial Truck of America, Inc. (ICTA)
Assists dealer body and field staff in resolution of warranty related claim issues. Operates within the Warranty Review Center in support of dealers. Verifies and recommends changes to Labor Time Manuals based on feedback from dealer inquiries.PRINCIPAL DUTIES & RESPONSIBILITIESAudits and analyzes warranty claim data to ensure Radio Exchange, NPN, Chemicals, Campaigns, and Warranty claims adhere to service policies and procedures requirements. Issues inquiries for claims that do not meet Isuzu standards. Assembles and distributes warranty reports for Isuzu management related to claim processing.Processes dealer inquiries received through the Isuzu Communication System (ICS). Verifies Labor Time Manual to warranty tables. Updates warranty tables as required.
Verifies Warranty System Correction Requests received from dealer body, DSPM’s, and RSPM’s.With direction from the Manager, Warranty Review, acts as liaison for all warranty department functions with respect to warranty claim authorization and payment functions. Provides national authorization and guidance as required.Ensures dealers, field, and region are adequately notified of timeframe for outstanding claim submission. Determines eligibility for extension of ICS support for claim reconciliation processes.Reviews and suggests revisions to the service policies and procedures and warranty claim review policies and procedures.Assists in review of warranty publications and training materials.Performs miscellaneous job-related duties as assigned.ORGANIZATIONAL RELATIONSHIPSReports to: Manager, Warranty ReviewEDUCATION, EXPERIENCE & TRAININGBachelor’s degree in Business Administration or equivalent directly related experience with emphasis in automotive warrantyMinimum three years experience in automotive or related environmentKNOWLEDGEWarranty claims submission proceduresDealership business practices and vehicle operationsParts catalog and other service publicationsBasic mechanical and electrical knowledgeAutomotive theory and operationSKILLS & ABILITIESProficient PC skills in Microsoft Office applications. SAP knowledge preferredExcellent verbal and written communications skillsStrong analytical and problem-solving skillsAbility to work independentlyAbility to understand and apply service policy and proceduresAbility to understand and apply dealer systems (ICS) including claims processingPHYSICAL STANDARDSThis is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less.Pay scale for this position is between $55,102 to $67,500. The actual compensation will be determined based on experience and other factors permitted by law.
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Isuzu Commercial Truck of America, Inc. (ICTA)
Assists dealer body and field staff in resolution of warranty related claim issues. Operates within the Warranty Review Center in support of dealers. Verifies and recommends changes to Labor Time Manuals based on feedback from dealer inquiries.PRINCIPAL DUTIES & RESPONSIBILITIESAudits and analyzes warranty claim data to ensure Radio Exchange, NPN, Chemicals, Campaigns, and Warranty claims adhere to service policies and procedures requirements. Issues inquiries for claims that do not meet Isuzu standards. Assembles and distributes warranty reports for Isuzu management related to claim processing.Processes dealer inquiries received through the Isuzu Communication System (ICS). Verifies Labor Time Manual to warranty tables. Updates warranty tables as required.
Verifies Warranty System Correction Requests received from dealer body, DSPM’s, and RSPM’s.With direction from the Manager, Warranty Review, acts as liaison for all warranty department functions with respect to warranty claim authorization and payment functions. Provides national authorization and guidance as required.Ensures dealers, field, and region are adequately notified of timeframe for outstanding claim submission. Determines eligibility for extension of ICS support for claim reconciliation processes.Reviews and suggests revisions to the service policies and procedures and warranty claim review policies and procedures.Assists in review of warranty publications and training materials.Performs miscellaneous job-related duties as assigned.ORGANIZATIONAL RELATIONSHIPSReports to: Manager, Warranty ReviewEDUCATION, EXPERIENCE & TRAININGBachelor’s degree in Business Administration or equivalent directly related experience with emphasis in automotive warrantyMinimum three years experience in automotive or related environmentKNOWLEDGEWarranty claims submission proceduresDealership business practices and vehicle operationsParts catalog and other service publicationsBasic mechanical and electrical knowledgeAutomotive theory and operationSKILLS & ABILITIESProficient PC skills in Microsoft Office applications. SAP knowledge preferredExcellent verbal and written communications skillsStrong analytical and problem-solving skillsAbility to work independentlyAbility to understand and apply service policy and proceduresAbility to understand and apply dealer systems (ICS) including claims processingPHYSICAL STANDARDSThis is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less.Pay scale for this position is between $55,102 to $67,500. The actual compensation will be determined based on experience and other factors permitted by law.
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