Accenture
Customer Success Management Senior Analyst
Accenture, Houston, Texas, United States, 77246
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.As Customer Success Management Senior Analyst you will have a multifaceted role which includes the responsibilities of a Customer Success Manager and a Technical Specialist. Your primary focus will be on ensuring customer satisfaction, driving business growth, and providing pre-sales technical assessments for Microsoft solutions. You will collaborate closely with cross-functional teams and stakeholders to deliver exceptional value to our customers.
Key Responsibilities:
Design and Implement Solutions: Develop security and AI solutions using Microsoft Azure and M365, focusing on Azure Security Center, Azure AI, and M365 security solutions like Microsoft Defender for Office 365.Client Engagement and Consultation: Understand client needs, provide expert Azure and M365 solution guidance, and align technical solutions with their business objectives.Project Leadership: Manage and lead projects, ensuring standards and deadlines are met, and coordinate with cross-functional teams for integration of solutions.Training and Education: Conduct training sessions on Azure and M365 for clients and internal teams, and stay updated with industry trends.Compliance and Advocacy: Ensure solutions comply with industry standards and regulatory requirements, and advocate for best security or AI practices.Customer Relationship Management: Serve as the primary contact for high-value customers, understanding and tailoring solutions to their specific goals and challenges.Technical Support and Communication: Provide clear, concise technical support and guidance across various communication channels, and assist with Microsoft solution licensing and features.Strategic Planning: Develop and execute strategic account plans for customers, focusing on objectives and success criteria.Collaboration and Business Development: Collaborate with internal teams for customer support, and identify opportunities for upselling or cross-selling based on customer needs.Basic Qualifications:
2 years of experience in cybersecurity and/or 1 year experience in AI technologies, specifically in the context of Microsoft platforms.2 years of experience in Sales, Customer Service or Account Management.Certification in Cybersecurity and/or Microsoft certification.Preferred Qualifications:
Bachelor's degree in a related field or equivalent technical experience.In-depth technical expertise in Microsoft solutions, including Azure, Office 365, Windows Server, SQL Server, and Dynamics 365, M365 Defender for Cloud.Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.Strong problem-solving and troubleshooting abilities.Familiarity with CRM systems and issue tracking tools.Customer-focused mindset with a commitment to providing exceptional service.Ability to collaborate effectively with cross-functional teams and stakeholders.Proven ability to meet or exceed defined performance metrics.
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Key Responsibilities:
Design and Implement Solutions: Develop security and AI solutions using Microsoft Azure and M365, focusing on Azure Security Center, Azure AI, and M365 security solutions like Microsoft Defender for Office 365.Client Engagement and Consultation: Understand client needs, provide expert Azure and M365 solution guidance, and align technical solutions with their business objectives.Project Leadership: Manage and lead projects, ensuring standards and deadlines are met, and coordinate with cross-functional teams for integration of solutions.Training and Education: Conduct training sessions on Azure and M365 for clients and internal teams, and stay updated with industry trends.Compliance and Advocacy: Ensure solutions comply with industry standards and regulatory requirements, and advocate for best security or AI practices.Customer Relationship Management: Serve as the primary contact for high-value customers, understanding and tailoring solutions to their specific goals and challenges.Technical Support and Communication: Provide clear, concise technical support and guidance across various communication channels, and assist with Microsoft solution licensing and features.Strategic Planning: Develop and execute strategic account plans for customers, focusing on objectives and success criteria.Collaboration and Business Development: Collaborate with internal teams for customer support, and identify opportunities for upselling or cross-selling based on customer needs.Basic Qualifications:
2 years of experience in cybersecurity and/or 1 year experience in AI technologies, specifically in the context of Microsoft platforms.2 years of experience in Sales, Customer Service or Account Management.Certification in Cybersecurity and/or Microsoft certification.Preferred Qualifications:
Bachelor's degree in a related field or equivalent technical experience.In-depth technical expertise in Microsoft solutions, including Azure, Office 365, Windows Server, SQL Server, and Dynamics 365, M365 Defender for Cloud.Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.Strong problem-solving and troubleshooting abilities.Familiarity with CRM systems and issue tracking tools.Customer-focused mindset with a commitment to providing exceptional service.Ability to collaborate effectively with cross-functional teams and stakeholders.Proven ability to meet or exceed defined performance metrics.
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