Kuehne + Nagel AS
Air Logistics Customer Care Specialist
Kuehne + Nagel AS, Dallas, Texas, United States, 75215
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Dallas site is looking for a new Customer Care Specialist to join our Air Logistics team.Your Role
As the Dallas Aerospace and Engine Logistics Specialist, you will be responsible for coordinating the transportation, handling, and storage of specialized and general aircraft parts (Engines/auxiliary power units/Tooling). You should be a subject matter expert in these products, as well as the logistical requirements for handling them. The role will help support the Dallas Air Logistics Team.Your Responsibilities
As part of a team of 5, support 2 customer care specialists and 2 supervisors along with a manager.Act as a representative of the Aerospace team and Engine Desk to customers, both internal and external.Coordinate all aspects of pick-up and delivery (including, but not limited to initiation, rate quotation, status updates, approval of vendor invoices, etc.).Review client Standard Operating Procedures (SOPs) and introduce them to responsible specialists.Work with account managers to ensure all Engine material contained within SOPs meet Kuehne+Nagel internal and QSHE guidelines.Mandatory daily correspondence with overseas offices.Act as the first level of escalation to address any issues arising.Reports to Customer Care Manager.This is a 24/7/365 Facility; flexibility to work non-traditional hours, weekends, and holidays is required.Your Skills and Experiences
Associate's degree or equivalent experience.5+ years of Air logistics experience, export preferred.Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, interesting global work environment.
#J-18808-Ljbffr
As the Dallas Aerospace and Engine Logistics Specialist, you will be responsible for coordinating the transportation, handling, and storage of specialized and general aircraft parts (Engines/auxiliary power units/Tooling). You should be a subject matter expert in these products, as well as the logistical requirements for handling them. The role will help support the Dallas Air Logistics Team.Your Responsibilities
As part of a team of 5, support 2 customer care specialists and 2 supervisors along with a manager.Act as a representative of the Aerospace team and Engine Desk to customers, both internal and external.Coordinate all aspects of pick-up and delivery (including, but not limited to initiation, rate quotation, status updates, approval of vendor invoices, etc.).Review client Standard Operating Procedures (SOPs) and introduce them to responsible specialists.Work with account managers to ensure all Engine material contained within SOPs meet Kuehne+Nagel internal and QSHE guidelines.Mandatory daily correspondence with overseas offices.Act as the first level of escalation to address any issues arising.Reports to Customer Care Manager.This is a 24/7/365 Facility; flexibility to work non-traditional hours, weekends, and holidays is required.Your Skills and Experiences
Associate's degree or equivalent experience.5+ years of Air logistics experience, export preferred.Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, interesting global work environment.
#J-18808-Ljbffr