Napavalleywineacademy
Imports Customer Service Professional
Napavalleywineacademy, Glen Allen, Virginia, United States, 23060
Why Winebow?
At Winebow, we are strongly committed to creating an environment that fosters diversity, equity, and inclusion. We are intentional in our efforts to ensure that every employee has a sense of value and opportunity in our company, and we work tirelessly to promote a culture of inclusion where our team feels safe, respected, and valued. We want our Winebow family to feel at home and to be empowered to bring their best selves forward.
We seek talent from all backgrounds to join our organization and are dedicated to achieving a diverse workforce in all aspects of employment including but not limited to recruiting, hiring, promotion, training, benefits, wage and salary equity.JOB SUMMARY
Provide customer service and support to the Winebow Imports sales team and distributor customers striving for the highest level of customer satisfaction and loyalty. Process direct import and stateside order transactions, troubleshoot and provide resolution, process credits and perform order maintenance.Essential Functions:
Deliver outstanding customer service to all internal and external clients.Process customer order transactions including new order creation and maintenance.Resolve product and service problems by clarifying the customer's issues; determining cause, expediting solution, and follow up to ensure resolution.Maintain a current working knowledge of Winebow products.Work closely with Winebow Imports sales, providing support and feedback regarding communication with customers.Monitor and support logistics for Direct Import orders through communication with the internal logistics team, overseas warehouses, suppliers, freight forwarders, and customs brokers.Monitor pending sales transactions, facilitate the timely scheduling and pick up of orders out of Pine Brook NJ warehouse.Scanning of Direct Import documents into document retrieval system (Smart Search).Respond to emergency orders and customer service issues in a timely manner.Must be a team player, able to effectively prioritize and multi-task, and work well under demand to meet deadlines.Meet agreed upon goals and objectives effectively and in a timely manner.Arrive to work, appointments, meetings, and other work-related functions on time and as scheduled.Ability to work overtime when needed.Other Functions:
Perform other duties as assigned, including coverage of front reception desk, as required.Maintain relationships and favorable contacts with current and potential customers.Follow all safety policies and procedures; communicate hazards and/or suggest improvements to Manager.Other duties as assigned.Working Conditions:
Normal office environment.Equipment/Machinery Used:
Telephone, copier, computer, fax machine, calculator.Physical Requirements:
Sitting, standing, bending, manual dexterity, reaching, visual acuity, lifting up to 10lbs.Minimum Requirements:
High School Diploma or GED; College Degree Preferred.Minimum 2-3 years' experience in a customer service/purchasing environment.Computer proficiency in Word, Excel, and Outlook programs.Excellent interpersonal and communication skills.Demonstrated effective written and oral communication skills.Experience in the wine industry and/or wine knowledge Preferred.
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At Winebow, we are strongly committed to creating an environment that fosters diversity, equity, and inclusion. We are intentional in our efforts to ensure that every employee has a sense of value and opportunity in our company, and we work tirelessly to promote a culture of inclusion where our team feels safe, respected, and valued. We want our Winebow family to feel at home and to be empowered to bring their best selves forward.
We seek talent from all backgrounds to join our organization and are dedicated to achieving a diverse workforce in all aspects of employment including but not limited to recruiting, hiring, promotion, training, benefits, wage and salary equity.JOB SUMMARY
Provide customer service and support to the Winebow Imports sales team and distributor customers striving for the highest level of customer satisfaction and loyalty. Process direct import and stateside order transactions, troubleshoot and provide resolution, process credits and perform order maintenance.Essential Functions:
Deliver outstanding customer service to all internal and external clients.Process customer order transactions including new order creation and maintenance.Resolve product and service problems by clarifying the customer's issues; determining cause, expediting solution, and follow up to ensure resolution.Maintain a current working knowledge of Winebow products.Work closely with Winebow Imports sales, providing support and feedback regarding communication with customers.Monitor and support logistics for Direct Import orders through communication with the internal logistics team, overseas warehouses, suppliers, freight forwarders, and customs brokers.Monitor pending sales transactions, facilitate the timely scheduling and pick up of orders out of Pine Brook NJ warehouse.Scanning of Direct Import documents into document retrieval system (Smart Search).Respond to emergency orders and customer service issues in a timely manner.Must be a team player, able to effectively prioritize and multi-task, and work well under demand to meet deadlines.Meet agreed upon goals and objectives effectively and in a timely manner.Arrive to work, appointments, meetings, and other work-related functions on time and as scheduled.Ability to work overtime when needed.Other Functions:
Perform other duties as assigned, including coverage of front reception desk, as required.Maintain relationships and favorable contacts with current and potential customers.Follow all safety policies and procedures; communicate hazards and/or suggest improvements to Manager.Other duties as assigned.Working Conditions:
Normal office environment.Equipment/Machinery Used:
Telephone, copier, computer, fax machine, calculator.Physical Requirements:
Sitting, standing, bending, manual dexterity, reaching, visual acuity, lifting up to 10lbs.Minimum Requirements:
High School Diploma or GED; College Degree Preferred.Minimum 2-3 years' experience in a customer service/purchasing environment.Computer proficiency in Word, Excel, and Outlook programs.Excellent interpersonal and communication skills.Demonstrated effective written and oral communication skills.Experience in the wine industry and/or wine knowledge Preferred.
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