University of Miami
Clinical Business Operations Representative Bascom Palmer Eye Institute Miami, F
University of Miami, Miami, Florida, us, 33222
Clinical Business Operations Representative
Bascom Palmer Eye Institute, Miami, FL** Sign On Bonus $2000 **The University of Miami has an exciting opportunity for a Clinical Business Operations Representative with Bascom Palmer Eye Institute in Miami, Florida. The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.Core Job Functions:Assists the department in managing expectations surrounding pre and post patient care.Obtains or reviews all patient demographic information, insurance information and referral numbers.Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.Provides coverage for responsibilities of co-workers when assigned or as need arises.Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.Maintains confidentiality of all information.Adheres to University and unit-level policies and procedures and safeguards University assets.CORE QUALIFICATIONS:Education:
High school diploma or equivalentExperience:
Minimum 3 years of relevant experienceKnowledge, Skills and Attitudes:Skill in data entry with minimal errors.Ability to communicate effectively in both oral and written form.Ability to work evenings, nights, and weekends as necessary.Skill in collecting, organizing and analyzing data.Ability to work independently and/or in a collaborative environment.Commitment to the University’s core values.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.Patient safety is a top priority. As a result, during the Influenza ('the flu') season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:
Full timeEmployee Type:
StaffPay Grade:
c103
#J-18808-Ljbffr
Bascom Palmer Eye Institute, Miami, FL** Sign On Bonus $2000 **The University of Miami has an exciting opportunity for a Clinical Business Operations Representative with Bascom Palmer Eye Institute in Miami, Florida. The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.Core Job Functions:Assists the department in managing expectations surrounding pre and post patient care.Obtains or reviews all patient demographic information, insurance information and referral numbers.Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.Provides coverage for responsibilities of co-workers when assigned or as need arises.Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.Maintains confidentiality of all information.Adheres to University and unit-level policies and procedures and safeguards University assets.CORE QUALIFICATIONS:Education:
High school diploma or equivalentExperience:
Minimum 3 years of relevant experienceKnowledge, Skills and Attitudes:Skill in data entry with minimal errors.Ability to communicate effectively in both oral and written form.Ability to work evenings, nights, and weekends as necessary.Skill in collecting, organizing and analyzing data.Ability to work independently and/or in a collaborative environment.Commitment to the University’s core values.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.Patient safety is a top priority. As a result, during the Influenza ('the flu') season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:
Full timeEmployee Type:
StaffPay Grade:
c103
#J-18808-Ljbffr