Kuehne + Nagel AS
QuickSTAT - 2nd Shift Customer Care Specialist
Kuehne + Nagel AS, Herndon, Virginia, United States, 22070
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Herndon site is looking for a new Healthcare Customer Care Specialist to join our Air Logistics team.Your Role
Develop and maintain relationships with clientsProvide shipment-specific processing and timely communication of order updates.
Your Responsibilities
Plan shipments in coordination with clients’
requirementsEnsure orders are set up accurately and
communicated effectively to other departments and/or logistics service
partners in compliance with all regulations and operating procedures.Escalate all client issues to the management team as required.Identify and
implement strategies to improve quality of service and
productivityAssist the Commercial Group (Sales) as required or directed by QuickSTAT local management teamReport to National Air Logistics Healthcare ManagerSchedule: Monday-Friday 3pm -11pmYour Skills and Experiences
Associate's degree or equivalent experience2+ years in a call center environment or logisticsGood Reasons to Join
At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $22 and $25. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1#J-18808-Ljbffr
Develop and maintain relationships with clientsProvide shipment-specific processing and timely communication of order updates.
Your Responsibilities
Plan shipments in coordination with clients’
requirementsEnsure orders are set up accurately and
communicated effectively to other departments and/or logistics service
partners in compliance with all regulations and operating procedures.Escalate all client issues to the management team as required.Identify and
implement strategies to improve quality of service and
productivityAssist the Commercial Group (Sales) as required or directed by QuickSTAT local management teamReport to National Air Logistics Healthcare ManagerSchedule: Monday-Friday 3pm -11pmYour Skills and Experiences
Associate's degree or equivalent experience2+ years in a call center environment or logisticsGood Reasons to Join
At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $22 and $25. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1#J-18808-Ljbffr