Feathr
Senior Customer Success Manager
Feathr, Gainesville, Florida, us, 32635
Your Company:As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence. Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers", all on a 4 day workweek, you've come to the right place.Senior Customer Success ManagerCompensation:
$70k Base, $116k OTE (uncapped commissions)Benefits:
4-day work week; Health, Dental, Vision; Summer and Winter breaks; Paid vacation + Unlimited sick time.Your Work:As a Sr. CSM at Feathr, you'll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You will be a key contributor on a team that's reshaping the way nonprofits nurture and engage their communities. You serve as the bridge between Feathr and our customers, ensuring their satisfaction, fostering deep connections, understanding clients’ unique needs, and driving their success.In this role, you’ll be instrumental in driving renewals and expansion of valued partnerships with our customers. Your expertise will guide nonprofit organizations in optimizing their use of Feathr’s software, helping them achieve their goals more effectively.Your Qualifications:
Minimum 5+ years in Business to Business (B2B) SaaS Account Management or Customer Success with a proven track record in renewal, upsell and expansion efforts.Experience in a quota-carrying role.Experience managing a large volume of customer accounts (80+ accounts).Your Qualities:
Communication and active listening skills.Organized: You successfully juggle various tasks and priorities.Adaptable & Resilient: You’re comfortable adapting to evolving industry trends.Task-oriented: You’re skillful at prioritizing tasks.Goal and Target-Motivated: You have a results-oriented mindset.Relationship Building: Fostering relationships with your customers comes naturally.Account Management Skills: You have confidence in guiding customers through a purchasing process.Autonomous: You demonstrate self-reliance and resourcefulness.Your Day:
Manage a portfolio of 100+ customers with an overall value of ~$900k Annual Recurring Revenue.Develop a strategy to meet and exceed quarterly NRR goals.Build and nurture relationships with nonprofit clients.Independently manage the renewals process.Conduct regular check-in calls and proactive communications with customers.Identify customer expansion opportunities.Lead the sales cycle for expansion opportunities.Guide customers through an evaluation process for annual license renewals.Develop and implement strategic account plans.Engage in team knowledge-sharing sessions.Learn and maintain a deep knowledge of Feathr and the Nonprofit Industry.Compensation:
Customer Success Manager’s base salary is $70,000 per year. The OTE of a fully ramped Sr. Customer Success Manager is $116,000/year.Location:
This position is Remote to candidates located in
Eastern and Central time zones
or with the option to work from our headquarters in Gainesville, FL.Interview Process:
Information Screen - 30 minute virtual interview.Work Exercise - Candidates will complete a work exercise.Hiring Manager Interview + Work Exercise Walkthrough - 30 minute virtual interview.Panel Interview - 60 minute virtual interview.Accommodations:
If you require accommodations or assistance during the application or interview process due to a disability, please submit a request via this Candidate Reasonable Accommodation Request Form.Benefits & Perks:
4 day workweek.Full vision and dental, 99% health insurance.Flexible Work Schedule.Unlimited sick time.Vacation Time.Extended Summer + Winter Breaks.Parental Leave.Wellness Reimbursement Credit.Home Office Stipend.Professional Development Budget.Team hangouts and events.Culture:
Feathr defines culture as the secret sauce that makes our flock members want to come to work every day and do their best work. We have an acronym that conveys the most important aspects of the culture we strive to have.Practicality.Ambition.Clarity.Trust.Service.Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.#J-18808-Ljbffr
$70k Base, $116k OTE (uncapped commissions)Benefits:
4-day work week; Health, Dental, Vision; Summer and Winter breaks; Paid vacation + Unlimited sick time.Your Work:As a Sr. CSM at Feathr, you'll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You will be a key contributor on a team that's reshaping the way nonprofits nurture and engage their communities. You serve as the bridge between Feathr and our customers, ensuring their satisfaction, fostering deep connections, understanding clients’ unique needs, and driving their success.In this role, you’ll be instrumental in driving renewals and expansion of valued partnerships with our customers. Your expertise will guide nonprofit organizations in optimizing their use of Feathr’s software, helping them achieve their goals more effectively.Your Qualifications:
Minimum 5+ years in Business to Business (B2B) SaaS Account Management or Customer Success with a proven track record in renewal, upsell and expansion efforts.Experience in a quota-carrying role.Experience managing a large volume of customer accounts (80+ accounts).Your Qualities:
Communication and active listening skills.Organized: You successfully juggle various tasks and priorities.Adaptable & Resilient: You’re comfortable adapting to evolving industry trends.Task-oriented: You’re skillful at prioritizing tasks.Goal and Target-Motivated: You have a results-oriented mindset.Relationship Building: Fostering relationships with your customers comes naturally.Account Management Skills: You have confidence in guiding customers through a purchasing process.Autonomous: You demonstrate self-reliance and resourcefulness.Your Day:
Manage a portfolio of 100+ customers with an overall value of ~$900k Annual Recurring Revenue.Develop a strategy to meet and exceed quarterly NRR goals.Build and nurture relationships with nonprofit clients.Independently manage the renewals process.Conduct regular check-in calls and proactive communications with customers.Identify customer expansion opportunities.Lead the sales cycle for expansion opportunities.Guide customers through an evaluation process for annual license renewals.Develop and implement strategic account plans.Engage in team knowledge-sharing sessions.Learn and maintain a deep knowledge of Feathr and the Nonprofit Industry.Compensation:
Customer Success Manager’s base salary is $70,000 per year. The OTE of a fully ramped Sr. Customer Success Manager is $116,000/year.Location:
This position is Remote to candidates located in
Eastern and Central time zones
or with the option to work from our headquarters in Gainesville, FL.Interview Process:
Information Screen - 30 minute virtual interview.Work Exercise - Candidates will complete a work exercise.Hiring Manager Interview + Work Exercise Walkthrough - 30 minute virtual interview.Panel Interview - 60 minute virtual interview.Accommodations:
If you require accommodations or assistance during the application or interview process due to a disability, please submit a request via this Candidate Reasonable Accommodation Request Form.Benefits & Perks:
4 day workweek.Full vision and dental, 99% health insurance.Flexible Work Schedule.Unlimited sick time.Vacation Time.Extended Summer + Winter Breaks.Parental Leave.Wellness Reimbursement Credit.Home Office Stipend.Professional Development Budget.Team hangouts and events.Culture:
Feathr defines culture as the secret sauce that makes our flock members want to come to work every day and do their best work. We have an acronym that conveys the most important aspects of the culture we strive to have.Practicality.Ambition.Clarity.Trust.Service.Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.#J-18808-Ljbffr