Atlas Roofing Corporation
Customer Service Manager (SUL)
Atlas Roofing Corporation, Atlanta, Georgia, United States, 30383
Atlas Roofing Corporation
is seeking a
Customer Service Manager
for our shared-services
Finance
department based in the
Atlanta, GA
office.
Customer Service Manager Primary ResponsibilitiesThe Customer Service Manager is responsible for providing the leadership, training, and resources to the Account Executive team to manage the customer experience effectively by delivering personalized experiences and managing customer expectations tactfully that result in win-win solutions for customers and the organization.
Collaborates with the Director of Customer Service and Pricing Administration to develop annual customer service objectives.Assists in the utilization and improvement of software tools such as the ERP system, Salesforce, QlikSense, and Conexiom.Works continually towards self-development to stay current on customer service, sales, and supervisory procedures & practices.Assesses team performance and makes employment recommendations and decisions.Coaches team and provides timely feedback on performance gaps and development opportunities to achieve performance goals throughout the year.Tracks, manages, and optimizes customer interactions through various communication channels.Focuses and enforces best business practices and policies to ensure a superior level of service is provided to all customers.Monitors procedures to ensure on-time delivery and customer satisfaction.Communicates effectively with manufacturing, production planning, and logistics personnel to ensure order lead times are met.Collaborates with Sales and Marketing teams to ensure goals are in alignment with sales objectives.Travels to manufacturing facilities and customer locations as necessary.
Customer Service Manager ExperienceFive years of customer service experience.Three to five years of experience in the building products industry is desirable.
Customer Service Manager Education, Licenses & CertificationsHigh School diploma or equivalent.Four-year degree preferred.
Customer Service Manager Knowledge, Skills And AbilitiesQuality Focus: The ability to set high standards to secure quality while striving for continual improvement.Problem-solving: The ability to define problems; determine the cause of the problem; identify, prioritize, and select alternatives for a solution; and implement a solution.Customer Orientation: The ability and willingness to identify the needs of our internal and external customers and to act accordingly.Communication: The ability to clearly express thoughts and ideas in verbal and written formats.Teamwork: The ability to work effectively with others in order to achieve a common goal even when the object at stake is of no direct departmental gain.Fluent in English (Reading, Writing, Speaking).Strong organizational and effective time management skills.Intermediate math skills.Computer Skills: Proficient in Microsoft Office, PeopleSoft, and Qlik Sense such as QlikView.
Customer Service Manager Additional InformationThe candidate can be located at any Shingles and Underlayments manufacturing facility (Ardmore, OK, Daingerfield, TX, Franklin, OH, Hampton, GA, or Meridian, MS).
Total CompensationAtlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k, and Medical & Dependent Care Spending Accounts.
Atlas Roofing Corporation
is an Equal Employment Opportunity Employer.No calls or agencies please.
#J-18808-Ljbffr
is seeking a
Customer Service Manager
for our shared-services
Finance
department based in the
Atlanta, GA
office.
Customer Service Manager Primary ResponsibilitiesThe Customer Service Manager is responsible for providing the leadership, training, and resources to the Account Executive team to manage the customer experience effectively by delivering personalized experiences and managing customer expectations tactfully that result in win-win solutions for customers and the organization.
Collaborates with the Director of Customer Service and Pricing Administration to develop annual customer service objectives.Assists in the utilization and improvement of software tools such as the ERP system, Salesforce, QlikSense, and Conexiom.Works continually towards self-development to stay current on customer service, sales, and supervisory procedures & practices.Assesses team performance and makes employment recommendations and decisions.Coaches team and provides timely feedback on performance gaps and development opportunities to achieve performance goals throughout the year.Tracks, manages, and optimizes customer interactions through various communication channels.Focuses and enforces best business practices and policies to ensure a superior level of service is provided to all customers.Monitors procedures to ensure on-time delivery and customer satisfaction.Communicates effectively with manufacturing, production planning, and logistics personnel to ensure order lead times are met.Collaborates with Sales and Marketing teams to ensure goals are in alignment with sales objectives.Travels to manufacturing facilities and customer locations as necessary.
Customer Service Manager ExperienceFive years of customer service experience.Three to five years of experience in the building products industry is desirable.
Customer Service Manager Education, Licenses & CertificationsHigh School diploma or equivalent.Four-year degree preferred.
Customer Service Manager Knowledge, Skills And AbilitiesQuality Focus: The ability to set high standards to secure quality while striving for continual improvement.Problem-solving: The ability to define problems; determine the cause of the problem; identify, prioritize, and select alternatives for a solution; and implement a solution.Customer Orientation: The ability and willingness to identify the needs of our internal and external customers and to act accordingly.Communication: The ability to clearly express thoughts and ideas in verbal and written formats.Teamwork: The ability to work effectively with others in order to achieve a common goal even when the object at stake is of no direct departmental gain.Fluent in English (Reading, Writing, Speaking).Strong organizational and effective time management skills.Intermediate math skills.Computer Skills: Proficient in Microsoft Office, PeopleSoft, and Qlik Sense such as QlikView.
Customer Service Manager Additional InformationThe candidate can be located at any Shingles and Underlayments manufacturing facility (Ardmore, OK, Daingerfield, TX, Franklin, OH, Hampton, GA, or Meridian, MS).
Total CompensationAtlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k, and Medical & Dependent Care Spending Accounts.
Atlas Roofing Corporation
is an Equal Employment Opportunity Employer.No calls or agencies please.
#J-18808-Ljbffr