Money Fit by DRS
Customer Success Manager (ES/PT/FR)
Money Fit by DRS, Tampa, Florida, us, 33646
Tampa, United States
Customer Success
Full-timeAbout UsAnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To support us on our mission, we are looking for a talented and highly ambitious dual-lingual Customer Success Manager. As a Customer Success Manager at AnyDesk you will be responsible for providing exceptional customer service to lower-tier customers, creating and implementing onboarding, educational, and retention campaigns. In your day to day work you will be primarily focused on responding to customer inquiries and requests, troubleshooting issues, and providing timely solutions to ensure customer satisfaction. You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who is looking to start a career in customer success management and is passionate about delivering exceptional service to customers. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.Act as the primary point of contact for lower-tier customers and support them throughout their customer journeyCreate and implement onboarding, educational, and retention campaignsEnsure optimal adoption, scaling, and overall customer satisfactionIdentify customers' needs and habits to create upsell and upgrade potentialProvide personalized customer support and training by responding to product-related queries and providing basic technical assistanceCollaborate with Marketing and Product Management to develop compelling adoption materials
Basic Qualifications:
MUST be fluent in French, Spanish or PortugueseVery strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbalStudies in Business, Marketing, Communication, Psychology, or IT or comparable qualificationCustomer-centric mindset with a passion for delivering exceptional serviceExcellent written and verbal communication skills in English and Spanish are mandatoryAbility to work independently and as part of a team
Preferred Skills and Experience:
Previous experience in any customer service, account management, sales or technical support roleFluency in additional languages: German/Portuguese/French/Italian or any otherPassion and understanding of technology (Cloud Services & SaaS Solutions)Strong problem-solving skills and ability to think criticallyExperience with CRM systems and customer support software
What we offer:
Centrally located office in Tampa15 vacation days/year in a full-time positionFree drinks and weekly team lunchPersonal and professional development potentialities and room for creative ideasAn international team
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now!
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.Contact Sales Team
1 (833) 269-3375At AnyDesk, we want to provide the best experience and most innovative technology to all our users and customers. Our team will be operating on reduced holiday hours during this time.
#J-18808-Ljbffr
Customer Success
Full-timeAbout UsAnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To support us on our mission, we are looking for a talented and highly ambitious dual-lingual Customer Success Manager. As a Customer Success Manager at AnyDesk you will be responsible for providing exceptional customer service to lower-tier customers, creating and implementing onboarding, educational, and retention campaigns. In your day to day work you will be primarily focused on responding to customer inquiries and requests, troubleshooting issues, and providing timely solutions to ensure customer satisfaction. You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who is looking to start a career in customer success management and is passionate about delivering exceptional service to customers. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.Act as the primary point of contact for lower-tier customers and support them throughout their customer journeyCreate and implement onboarding, educational, and retention campaignsEnsure optimal adoption, scaling, and overall customer satisfactionIdentify customers' needs and habits to create upsell and upgrade potentialProvide personalized customer support and training by responding to product-related queries and providing basic technical assistanceCollaborate with Marketing and Product Management to develop compelling adoption materials
Basic Qualifications:
MUST be fluent in French, Spanish or PortugueseVery strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbalStudies in Business, Marketing, Communication, Psychology, or IT or comparable qualificationCustomer-centric mindset with a passion for delivering exceptional serviceExcellent written and verbal communication skills in English and Spanish are mandatoryAbility to work independently and as part of a team
Preferred Skills and Experience:
Previous experience in any customer service, account management, sales or technical support roleFluency in additional languages: German/Portuguese/French/Italian or any otherPassion and understanding of technology (Cloud Services & SaaS Solutions)Strong problem-solving skills and ability to think criticallyExperience with CRM systems and customer support software
What we offer:
Centrally located office in Tampa15 vacation days/year in a full-time positionFree drinks and weekly team lunchPersonal and professional development potentialities and room for creative ideasAn international team
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now!
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.Contact Sales Team
1 (833) 269-3375At AnyDesk, we want to provide the best experience and most innovative technology to all our users and customers. Our team will be operating on reduced holiday hours during this time.
#J-18808-Ljbffr