Customer Success Manager

This is a remote opportunity and is open to candidates who reside anywhere in the United States or Canada.At VelocityEHS, our goal is to deliver the most complete, user-friendly, and quickest-to-implement EHS, sustainability, and risk management platform available. The VelocityEHS work environment is dynamic, innovative, and entrepreneurial. We have a results-oriented culture that demands intelligence, teamwork, and follow-through. If you have these qualities and can learn quickly and apply what you learn to what you do, then this is the job for you – check out the details below and apply now.Primary Duties and Responsibilities:Work as a trusted advisor and advocate for customers by assisting them to achieve their desired business outcomes.Conduct periodic business reviews to ensure customers are getting value from VelocityEHS’ Platform solution.Ensure customers get a fast time-to-value experience to drive adoption, retention, and growth.Develop relationships with customers, including senior stakeholders, to promote advocacy.Understand VelocityEHS’ Platform solutions, including their features and functions, to help customers solve their EHS and ESG challenges.Work closely with customers to identify and achieve their desired business outcomes to define and monitor success, as well as drive upsell and cross-sell opportunities.Follow internal processes to improve customer health and mitigate risk.Input and maintain the Customer Relationship Management (CRM) software with up-to-date communications, activity, and insights for internal customer visibility and metrics.Update and regularly maintain customer contacts in the CRM software.Engage with customers pre-sale and ensure a smooth customer experience post-sale.Work with internal teams to allow for the best experience throughout the customer journey.Actively lead manager-level customer-facing communications.Exemplify VelocityEHS’ core values: Champion Customer Success, Build Open and Honest Relationships, Choose Simple, Be Humble, and Make a Difference.Minimum Skills and Qualifications:Minimum 3 years of professional experience in customer success, consulting, or equivalent role.Bachelor’s degree in a relevant discipline or equivalent experience required.Experience in customer-facing roles or equivalent experience improving customer satisfaction, adoption, and retention.Excellent attention to detail, with the ability to identify and recommend improvement opportunities.Comfortable working with customers of all sizes and effectively managing customer expectations.Strong written and verbal communication skills.Proficient with the use of the Microsoft Office Suite: Outlook, Word, PowerPoint, Excel, and Teams.Comfortable with process improvement, change, and continuous learning in an evolving Software as a Service (SaaS) company.Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment.Strong decision-making, problem-solving, active listening, and organizational skills.Detail-oriented and self-motivated.Experience working independently, but can also be an effective team member in a remote environment.Pro-active learner and open to constructive feedback.Preferred Skills and Qualifications:Experience in the EHS profession.Experience using any of VelocityEHS’ platform solutions.Experience with CRM platforms (e.g., Salesforce, Gainsight, Outreach).On-site experience in a manufacturing workplace setting.Experience in customer-facing roles or equivalent experience improving customer satisfaction, adoption, and retention in a Software as a Service (SaaS) environment.We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting hrpolicy@ehs.com.

#J-18808-Ljbffr