Cencora
Solution Deployment and Customer Success Manager
Cencora, Phila, Pennsylvania, United States,
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!What you will be doing
We are seeking a dynamic individual to spearhead the adoption, administration, and growth of our cutting-edge technology solutions and products. This pivotal role involves championing these innovations through their crucial early stages all the way to achieving remarkable commercial triumph. Working hand in hand with Solution Deployment owners, Engineering experts, field sales superstars, Account Management teams, and our valued customers, you will play a key role in driving our initiatives forward in harmony with Cencora's Omnichannel strategy. Come be a part of reshaping the future of pharmaceutical solutions with us!Leads customer adoption and provides white glove client support in commercialization of Cencora’s technology solutions offerings to improve customers’ buying experience and behavior.Leads identification and preparation of data and KPIs for tracking customer behavior and system performance, ensuring customer-facing teams are prepared with data and insights to support clients and improve pull-through of the solution.Recognizes opportunities to improve solution development and client satisfaction with Cencora’s technology solutions capabilities; communicates opportunities effectively with solution development lead.Bridges gaps for internal sales and support teams through understanding of pharmacy operational and buying workflows, and contextualizes HGS Ecosystem solutions within the pharmacy workflow.Develops systematic approach for hand-off of white glove service to appropriate internal teams after initial customer adoption of the solution.Collaborates with Commercial engineering and deployment team members to synthesize data and usership of initial commercialized solution to prepare for subsequent phases of development and commercialization.Elevates the performance of internal support teams (Customer Implementation, Customer Platform Support, Account Management) for customer training, customer systems support, etc. to ensure uninterrupted experience with program implementation and support.Follows customer responses to new ideas, tracks and analyzes the success of the program.Drives product enhancement based on current customer needs and feedback.Performs related duties as assigned.What your background should look like
Normally requires broad training in fields such as pharmacy, pharmacy administration, pharmacy procurement, 340B contracts and administration, or similar vocations obtained through completion of bachelor’s degree program; requires 7+ years related experience, such as pharmacy buyer or other roles gaining experience in the hospital or similar settings. Depending upon business unit, may require one or more of the following; progressively responsible experience in the pharmacy/distribution business or healthcare and related customer base.Previous experience in solution deployment, customer success, project management, or a related field within the technology industry.Experience in customer-facing roles, managing relationships with clients, and ensuring their success and satisfaction.Relevant certifications in project management (e.g., PMP), customer success management, or specific technology solutions can be beneficial.Experience working collaboratively with cross-functional teams such as Engineering, Sales, and Account Management to achieve common goals.Experience working in the pharmacy setting, either with buyers, pharmacy leadership or in other pharmacy-related roles. Understanding of pharmacy operational workflow.Working knowledge of pharmacy ordering workflows and processes, pharmacy inventory, supply chain, formulary, and implications of P&T and inventory decisions.Analytics skills to track customer behavior, synthesize customer feedback, and predict trends.Working knowledge of 340B rules, regulations, and impact to buying considerations in the pharmacy procurement setting.Excellent written and verbal communication skills.Demonstrated experience in managing and leading complex implementations and projects.Well organized with demonstrated success in planning and managing multiple client needs simultaneously and ability to demonstrate keen attention to detail.Demonstrates strong critical thinking and expresses ideas clearly, concisely and logically.Strong interpersonal skills and ability to collaborate with others.Knowledge of Microsoft PowerPoint, Excel, and Word.Ability to assess changing conditions, values and needs of the customer; ability to conceptualize, develop and lead the effort required to support change.What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.For details, visit
https://www.virtualfairhub.com/cencoraSchedule
Full timeSalary Range*
$95,800 - 147,620This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services CorporationEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
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We are seeking a dynamic individual to spearhead the adoption, administration, and growth of our cutting-edge technology solutions and products. This pivotal role involves championing these innovations through their crucial early stages all the way to achieving remarkable commercial triumph. Working hand in hand with Solution Deployment owners, Engineering experts, field sales superstars, Account Management teams, and our valued customers, you will play a key role in driving our initiatives forward in harmony with Cencora's Omnichannel strategy. Come be a part of reshaping the future of pharmaceutical solutions with us!Leads customer adoption and provides white glove client support in commercialization of Cencora’s technology solutions offerings to improve customers’ buying experience and behavior.Leads identification and preparation of data and KPIs for tracking customer behavior and system performance, ensuring customer-facing teams are prepared with data and insights to support clients and improve pull-through of the solution.Recognizes opportunities to improve solution development and client satisfaction with Cencora’s technology solutions capabilities; communicates opportunities effectively with solution development lead.Bridges gaps for internal sales and support teams through understanding of pharmacy operational and buying workflows, and contextualizes HGS Ecosystem solutions within the pharmacy workflow.Develops systematic approach for hand-off of white glove service to appropriate internal teams after initial customer adoption of the solution.Collaborates with Commercial engineering and deployment team members to synthesize data and usership of initial commercialized solution to prepare for subsequent phases of development and commercialization.Elevates the performance of internal support teams (Customer Implementation, Customer Platform Support, Account Management) for customer training, customer systems support, etc. to ensure uninterrupted experience with program implementation and support.Follows customer responses to new ideas, tracks and analyzes the success of the program.Drives product enhancement based on current customer needs and feedback.Performs related duties as assigned.What your background should look like
Normally requires broad training in fields such as pharmacy, pharmacy administration, pharmacy procurement, 340B contracts and administration, or similar vocations obtained through completion of bachelor’s degree program; requires 7+ years related experience, such as pharmacy buyer or other roles gaining experience in the hospital or similar settings. Depending upon business unit, may require one or more of the following; progressively responsible experience in the pharmacy/distribution business or healthcare and related customer base.Previous experience in solution deployment, customer success, project management, or a related field within the technology industry.Experience in customer-facing roles, managing relationships with clients, and ensuring their success and satisfaction.Relevant certifications in project management (e.g., PMP), customer success management, or specific technology solutions can be beneficial.Experience working collaboratively with cross-functional teams such as Engineering, Sales, and Account Management to achieve common goals.Experience working in the pharmacy setting, either with buyers, pharmacy leadership or in other pharmacy-related roles. Understanding of pharmacy operational workflow.Working knowledge of pharmacy ordering workflows and processes, pharmacy inventory, supply chain, formulary, and implications of P&T and inventory decisions.Analytics skills to track customer behavior, synthesize customer feedback, and predict trends.Working knowledge of 340B rules, regulations, and impact to buying considerations in the pharmacy procurement setting.Excellent written and verbal communication skills.Demonstrated experience in managing and leading complex implementations and projects.Well organized with demonstrated success in planning and managing multiple client needs simultaneously and ability to demonstrate keen attention to detail.Demonstrates strong critical thinking and expresses ideas clearly, concisely and logically.Strong interpersonal skills and ability to collaborate with others.Knowledge of Microsoft PowerPoint, Excel, and Word.Ability to assess changing conditions, values and needs of the customer; ability to conceptualize, develop and lead the effort required to support change.What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.For details, visit
https://www.virtualfairhub.com/cencoraSchedule
Full timeSalary Range*
$95,800 - 147,620This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services CorporationEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
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