TraceSecurity
Customer Success Manager
TraceSecurity, Baton Rouge, Louisiana, us, 70873
Join our team as a Customer Success Manager and become the driving force behind our customer experience. As the primary point of contact for our customers, you'll manage and nurture relationships, handle project scheduling and resource planning, and maintain customer satisfaction.
Reporting to the Director of Customer Success, you'll be at the heart of our mission to deliver outstanding support.
ResponsibilitiesCustomer Relationship Management/Retention/Growth:
Build and maintain strong, long-lasting customer relationships.
Responsible for the satisfaction of the customer throughout the customer experience.
Serve as the primary point of contact for inquiries and issues.
Work closely with an Account Executive to nurture account growth opportunities.
Customer Onboarding
Guide new customers through the onboarding process.
Provide resources and support to accomplish contracted services.
Proactively identify potential issues and coordinate solutions.
Project Management
Utilize company CRM platforms for project scheduling, scoping, report delivery, and project finalization.
Monitor project completion using data and metrics.
Communicate timely and effectively with customer stakeholders and Security Analysts.
Support and Troubleshooting
Address and resolve customer issues in a timely and efficient manner.
Oversee Security Analysts’ project tasks and work with Security Directors to resolve project issues.
Contribute to the Customer Success team, identifying and creating efficiencies and areas for improvement within the organization.
Requirements
Demonstrated project management, organizational, and customer service skills.
Demonstrated team-building and leadership skills.
Ability to manage numerous projects and clients simultaneously.
Ability to multitask and change priorities as needed.
Strong organizational and time management skills.
Strong communication (written and verbal) and interpersonal skills.
Strong investigation, negotiation, and problem-resolving skills.
Bachelor’s Degree.
3+ years’ experience in project management and customer relationship management.
Job Type: Full-TimeLocated in Baton Rouge, LA.
Email your resume to Catherine Collins, Director of Customer Success, at hiring@tracesecurity.com.
#J-18808-Ljbffr
Reporting to the Director of Customer Success, you'll be at the heart of our mission to deliver outstanding support.
ResponsibilitiesCustomer Relationship Management/Retention/Growth:
Build and maintain strong, long-lasting customer relationships.
Responsible for the satisfaction of the customer throughout the customer experience.
Serve as the primary point of contact for inquiries and issues.
Work closely with an Account Executive to nurture account growth opportunities.
Customer Onboarding
Guide new customers through the onboarding process.
Provide resources and support to accomplish contracted services.
Proactively identify potential issues and coordinate solutions.
Project Management
Utilize company CRM platforms for project scheduling, scoping, report delivery, and project finalization.
Monitor project completion using data and metrics.
Communicate timely and effectively with customer stakeholders and Security Analysts.
Support and Troubleshooting
Address and resolve customer issues in a timely and efficient manner.
Oversee Security Analysts’ project tasks and work with Security Directors to resolve project issues.
Contribute to the Customer Success team, identifying and creating efficiencies and areas for improvement within the organization.
Requirements
Demonstrated project management, organizational, and customer service skills.
Demonstrated team-building and leadership skills.
Ability to manage numerous projects and clients simultaneously.
Ability to multitask and change priorities as needed.
Strong organizational and time management skills.
Strong communication (written and verbal) and interpersonal skills.
Strong investigation, negotiation, and problem-resolving skills.
Bachelor’s Degree.
3+ years’ experience in project management and customer relationship management.
Job Type: Full-TimeLocated in Baton Rouge, LA.
Email your resume to Catherine Collins, Director of Customer Success, at hiring@tracesecurity.com.
#J-18808-Ljbffr