City of New York
CASE MANAGEMENT TEAM LEADER
City of New York, Lincoln, Nebraska, United States, 68511
Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health conditions reach their highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and supportive services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity.
Under the direction of the Director, the Administrative Assistant to the Director (AA to Director)/Associate Benefit Opportunity Specialist II (ABOS II) is responsible for supervising a team of ABOS staff, who provide various functions of eligibility determination, financial planning, and employment planning and monitoring and other related services for clients requesting and in receipt of Homebound services from HRA. The AA to the Director/ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of CAS Benefits Access Center and its components.
Responsibilities
Monitor the workflow of ABOS workers who handle the entire application process for all new applicants and ongoing cases, including face-to-face recertifications.Review specific cases and authorize benefits as required.Review the accuracy and timeliness of reports, including all relevant worklists.Act as liaison to the Rental Assistance Unit.Conduct daily sweeps to ensure timely and proper service.Manage a team of ABOS workers who interview applicants and assess eligibility for immediate needs grants, employability, and eligibility for public assistance, food stamps, and Medicaid.Manage a team of ABOS workers who provide comprehensive service delivery to participants after the establishment of the participant’s case.Supervise a team of ABOS workers who manage all aspects of the cash assistance case, including establishing ongoing eligibility and developing appropriate Employment Assessment and Employment Plans.Ensure adequate planning, scheduling, and monitoring of case management activities and conduct regular reviews of outcome reports, worklists, audits, and assess client feedback.Assist with case consultation on individual cases and provide guidance on difficult cases in the case planning process.Oversee teams of clerical and BOS workers who provide quick service for clients who walk in or telephone the Center.Oversee staff that interview and determine housing needs of tenants at risk for homelessness.Monitor conference activities and prepare regular reports on unit activities.Perform final review of packets prior to fair hearing.Prepare reports on key performance outcomes and ensure that necessary corrective actions are implemented in a timely manner.May conduct field visits.
Minimum Qualifications
A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning or counseling services.A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist.A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above.College credit from an accredited college may be substituted for this experience.
Preferred Skills
Ability to multitask, work independently as well as in a team and consistently maintain a professional demeanor.Proficient knowledge of WMS, HRA One Viewer, Microsoft Outlook, Excel, Word, and Access.Strong research and problem-solving skills.Good time management skills.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
Residency Requirement
New York City Residency is not required for this position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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Under the direction of the Director, the Administrative Assistant to the Director (AA to Director)/Associate Benefit Opportunity Specialist II (ABOS II) is responsible for supervising a team of ABOS staff, who provide various functions of eligibility determination, financial planning, and employment planning and monitoring and other related services for clients requesting and in receipt of Homebound services from HRA. The AA to the Director/ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of CAS Benefits Access Center and its components.
Responsibilities
Monitor the workflow of ABOS workers who handle the entire application process for all new applicants and ongoing cases, including face-to-face recertifications.Review specific cases and authorize benefits as required.Review the accuracy and timeliness of reports, including all relevant worklists.Act as liaison to the Rental Assistance Unit.Conduct daily sweeps to ensure timely and proper service.Manage a team of ABOS workers who interview applicants and assess eligibility for immediate needs grants, employability, and eligibility for public assistance, food stamps, and Medicaid.Manage a team of ABOS workers who provide comprehensive service delivery to participants after the establishment of the participant’s case.Supervise a team of ABOS workers who manage all aspects of the cash assistance case, including establishing ongoing eligibility and developing appropriate Employment Assessment and Employment Plans.Ensure adequate planning, scheduling, and monitoring of case management activities and conduct regular reviews of outcome reports, worklists, audits, and assess client feedback.Assist with case consultation on individual cases and provide guidance on difficult cases in the case planning process.Oversee teams of clerical and BOS workers who provide quick service for clients who walk in or telephone the Center.Oversee staff that interview and determine housing needs of tenants at risk for homelessness.Monitor conference activities and prepare regular reports on unit activities.Perform final review of packets prior to fair hearing.Prepare reports on key performance outcomes and ensure that necessary corrective actions are implemented in a timely manner.May conduct field visits.
Minimum Qualifications
A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning or counseling services.A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist.A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above.College credit from an accredited college may be substituted for this experience.
Preferred Skills
Ability to multitask, work independently as well as in a team and consistently maintain a professional demeanor.Proficient knowledge of WMS, HRA One Viewer, Microsoft Outlook, Excel, Word, and Access.Strong research and problem-solving skills.Good time management skills.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
Residency Requirement
New York City Residency is not required for this position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
#J-18808-Ljbffr