Otis Elevator Co.
Customer Service Operator, Otisline French Speaker 1st shift
Otis Elevator Co., Bloomfield, Connecticut, us, 06002
Date Posted:
2024-07-02Country:
United States of AmericaLocation:
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USAOTISLINE, Otis’ customer care call center, has a full-time opening for 1st shift. Some weekends and holidays are required. OTISLINE is a unique, quality-driven, customer-focused environment. OTISLINE employees work directly for Otis and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE team. Location is Bloomfield, CT; however, a hybrid remote work arrangement is an option once fully trained and productive. You will also be able to participate in an incentive compensation program based on your quality and productivity performance.On a typical day, you will:Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud.Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.What you will need to be successful:High school diplomaMust have a dedicated workspace and high-speed internetExcellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.Candidate must demonstrate a strong familiarity with computers and basic application familiarity.Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures.Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off.Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.Regular attendance, including the ability to start assigned shift on-time, is mandatory.Candidate must possess the ability to type at least 25 wpm with accuracy.Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays.Ability to adhere to Otis’ absolutes of safety, ethics, and quality.French/English language required (bilingual monthly bonus also included).Apply today to join us and build what’s next!Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
careers@otis.com .
#J-18808-Ljbffr
2024-07-02Country:
United States of AmericaLocation:
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USAOTISLINE, Otis’ customer care call center, has a full-time opening for 1st shift. Some weekends and holidays are required. OTISLINE is a unique, quality-driven, customer-focused environment. OTISLINE employees work directly for Otis and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE team. Location is Bloomfield, CT; however, a hybrid remote work arrangement is an option once fully trained and productive. You will also be able to participate in an incentive compensation program based on your quality and productivity performance.On a typical day, you will:Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud.Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.What you will need to be successful:High school diplomaMust have a dedicated workspace and high-speed internetExcellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.Candidate must demonstrate a strong familiarity with computers and basic application familiarity.Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures.Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off.Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.Regular attendance, including the ability to start assigned shift on-time, is mandatory.Candidate must possess the ability to type at least 25 wpm with accuracy.Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays.Ability to adhere to Otis’ absolutes of safety, ethics, and quality.French/English language required (bilingual monthly bonus also included).Apply today to join us and build what’s next!Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
careers@otis.com .
#J-18808-Ljbffr