Resi Media, LLC
Customer Success Manager
Resi Media, LLC, Colorado Springs, Colorado, United States, 80509
Locations:
Hybrid (3 days in office) at Westminster, CO or Colorado Springs, COPosition Status:
FT ExemptTotal Compensation Range:
$55,000 base salary plus $5,000 to $10,000 on target earnings.Resi Media, LLC is a technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations, Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.The Customer Success Manager plays a key role in building and fostering relationships with our Mid-Market customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Resi platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Resi platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Resi. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. If you are a powerful client advocate and you desire to be a part of a collaborative, fast-paced team that focuses on providing world-class service, we want to hear from you!Essential Responsibilities
Revenue Retention: You will have targets and goals that ensure our customers stay customers.Adoption Target: We help our organizations deploy and use Resi, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.Upsell: You will be responsible for selling additional products and features.High Sales Activities: You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails.Resi Product Training and Assistance: You will be an expert in Resi’s products so you can help with training, deployment, and giver adoption.Other related duties as assigned.What You Should Bring
Experienced: You have at least 2 years of inside sales, account management, customer success management or renewal team management experience. You’ve used and have working knowledge of Salesforce.com or a similar CRM system.Excellent Communicator: Strong written and verbal communication skills.Problem Solver: You love identifying and tackling the most difficult of challenges.Multi-Tasking: The ability to deal with a transactional work environment.Business Minded: You love learning technology, and have impeccable business acumen.Detail Oriented: You handle details accurately and in a timely manner.People Person: You have strong interpersonal skills and strive to maintain strong relationships.Performer: You love to set goals and see those goals through to success.Naturally Curious: You love to learn about why and how things work.Fun and Fast Paced: You enjoy fast-paced roles, with lots to do.Bachelor’s Degree or additional equivalent years of experience.Proven track record with quota/ target attainment.Ability to build relationships with large account sets.Managed 100+ accounts in prior roles.Work Environment & Physical Demands
This job operates in a professional office environment. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role that primarily involves sitting or standing. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.If you don’t meet every qualification, please don’t be discouraged to apply! We hire for talent and passion over experience. For more information on our benefits, visit www.resi.io/jobs.
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Hybrid (3 days in office) at Westminster, CO or Colorado Springs, COPosition Status:
FT ExemptTotal Compensation Range:
$55,000 base salary plus $5,000 to $10,000 on target earnings.Resi Media, LLC is a technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations, Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.The Customer Success Manager plays a key role in building and fostering relationships with our Mid-Market customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Resi platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Resi platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Resi. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. If you are a powerful client advocate and you desire to be a part of a collaborative, fast-paced team that focuses on providing world-class service, we want to hear from you!Essential Responsibilities
Revenue Retention: You will have targets and goals that ensure our customers stay customers.Adoption Target: We help our organizations deploy and use Resi, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.Upsell: You will be responsible for selling additional products and features.High Sales Activities: You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails.Resi Product Training and Assistance: You will be an expert in Resi’s products so you can help with training, deployment, and giver adoption.Other related duties as assigned.What You Should Bring
Experienced: You have at least 2 years of inside sales, account management, customer success management or renewal team management experience. You’ve used and have working knowledge of Salesforce.com or a similar CRM system.Excellent Communicator: Strong written and verbal communication skills.Problem Solver: You love identifying and tackling the most difficult of challenges.Multi-Tasking: The ability to deal with a transactional work environment.Business Minded: You love learning technology, and have impeccable business acumen.Detail Oriented: You handle details accurately and in a timely manner.People Person: You have strong interpersonal skills and strive to maintain strong relationships.Performer: You love to set goals and see those goals through to success.Naturally Curious: You love to learn about why and how things work.Fun and Fast Paced: You enjoy fast-paced roles, with lots to do.Bachelor’s Degree or additional equivalent years of experience.Proven track record with quota/ target attainment.Ability to build relationships with large account sets.Managed 100+ accounts in prior roles.Work Environment & Physical Demands
This job operates in a professional office environment. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role that primarily involves sitting or standing. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.If you don’t meet every qualification, please don’t be discouraged to apply! We hire for talent and passion over experience. For more information on our benefits, visit www.resi.io/jobs.
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