Par Excellence Search Consulting, Inc.
Customer Success Manager, Resi
Par Excellence Search Consulting, Inc., Allen, Texas, United States, 75013
Customer Success ManagerLocation:
Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO onlyAbout the Role:Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.The Customer Success Manager plays a key role in building and fostering relationships with our Mid-Market customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Resi platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Resi platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Resi. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers.Ranked number
14
by Seattle Business Magazine in the ' Washington's 100 Best Companies to Work For'
list in the large companies category for 2023; and named as one of BuiltIn ' Best Places to Work ' in both Seattle and Dallas for 2024.Benefits and Compensation:100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents401K matchHybrid work model - 3 days in the office / 2 days remote each week12 paid Company Holidays2 paid Volunteer Time Off days15 days PTO, to start, increases with tenure and seniorityPaid parental and adoption leaveCompensation Range: $60,000 excluding commission, depending on locationCompensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.What You'll Do:Revenue Retention: You will have targets and goals that ensure our customers stay customers.Adoption Target: We are here to help our organizations deploy and use Resi, but the work doesn't stop there. We help them engage with their givers and drive adoption beyond the organization.Upsell: We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features.High Sales Activities: You will have the opportunity to work with hundreds of customers, and with that comes a responsibility to make a large volume of calls and emails.Resi Product Training and Assistance: You will be an expert in Resi's products so you are able to help with training, deployment, and giver adoption.Other related duties as assigned.What You'll Bring:Experienced: You have at least 2 years of inside sales, account management, customer success management or renewal team management experience. You've used and have working knowledge of Salesforce.com or a similar CRM system. Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred.Excellent Communicator: Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way.Problem Solver: You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution.Multi-Tasking: The ability to deal with a transactional work environment. You thrive when you are busy with lots of things to accomplish during the day.Business Minded: You love learning technology, and have impeccable business acumen.Detail Oriented: You handle details accurately and in a timely manner.People Person: You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues.Performer: You love to set goals and see those goals through to success.Naturally Curious: You love to learn about why and how things work.Fun and Fast Paced: You like the startup world and enjoy fast-paced roles.Bachelor's Degree or additional equivalent years of experience.Proven track record with quota/ target attainment.Ability to build relationships with large account sets.Managed 100+ accounts in prior roles.Work Environment & Physical Demands:Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary.If you require a modification to your work equipment or furniture please contact the People Team - peopleteam@pushpay.comPushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.About Pushpay:Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
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Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO onlyAbout the Role:Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.The Customer Success Manager plays a key role in building and fostering relationships with our Mid-Market customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Resi platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Resi platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Resi. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers.Ranked number
14
by Seattle Business Magazine in the ' Washington's 100 Best Companies to Work For'
list in the large companies category for 2023; and named as one of BuiltIn ' Best Places to Work ' in both Seattle and Dallas for 2024.Benefits and Compensation:100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents401K matchHybrid work model - 3 days in the office / 2 days remote each week12 paid Company Holidays2 paid Volunteer Time Off days15 days PTO, to start, increases with tenure and seniorityPaid parental and adoption leaveCompensation Range: $60,000 excluding commission, depending on locationCompensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.What You'll Do:Revenue Retention: You will have targets and goals that ensure our customers stay customers.Adoption Target: We are here to help our organizations deploy and use Resi, but the work doesn't stop there. We help them engage with their givers and drive adoption beyond the organization.Upsell: We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features.High Sales Activities: You will have the opportunity to work with hundreds of customers, and with that comes a responsibility to make a large volume of calls and emails.Resi Product Training and Assistance: You will be an expert in Resi's products so you are able to help with training, deployment, and giver adoption.Other related duties as assigned.What You'll Bring:Experienced: You have at least 2 years of inside sales, account management, customer success management or renewal team management experience. You've used and have working knowledge of Salesforce.com or a similar CRM system. Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred.Excellent Communicator: Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way.Problem Solver: You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution.Multi-Tasking: The ability to deal with a transactional work environment. You thrive when you are busy with lots of things to accomplish during the day.Business Minded: You love learning technology, and have impeccable business acumen.Detail Oriented: You handle details accurately and in a timely manner.People Person: You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues.Performer: You love to set goals and see those goals through to success.Naturally Curious: You love to learn about why and how things work.Fun and Fast Paced: You like the startup world and enjoy fast-paced roles.Bachelor's Degree or additional equivalent years of experience.Proven track record with quota/ target attainment.Ability to build relationships with large account sets.Managed 100+ accounts in prior roles.Work Environment & Physical Demands:Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary.If you require a modification to your work equipment or furniture please contact the People Team - peopleteam@pushpay.comPushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.About Pushpay:Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
#J-18808-Ljbffr