State of Florida
GOVERNMENT OPERATIONS CONSULTANT II - 40034432
State of Florida, Fort Lauderdale, Florida, us, 33336
GOVERNMENT OPERATIONS CONSULTANT II - 40034432
Date: Aug 28, 2024Requisition No:
836281Agency:
CommerceWorking Title:
GOVERNMENT OPERATIONS CONSULTANT II - 40034432JOB TYPE:
FULL TIME /
CSPOSITION LOCATION:
Tallahassee, Orlando, Ft. Lauderdale,
FL (relocation benefits are not available for this position)GOVERNMENT OPERATIONS CONSULTANT IIThis is work assisting the planning and directing with a consultive program to ensure coordination and efficiency among administrative, program and operational aspects of service delivery and providing liaison and consultant capabilities for the solution of operational and management problems. This associate exercises independent judgment in formulating or assisting in the formulation of policies and procedures that have significant impact in the administration of the reemployment assistance program.Analyze adjudication reports, dashboards, quality, and performance for trends, outliers, improvements, and recommendations. Analyze processes and procedures to make recommendations to Adjudication leadership that improve first pay and timeliness rates, improve fact-finding outcomes, increase auto-adjudication rates, improve employer/TPA processes, increase process automation rates, reduce manual effort, improve training outcomes, reduce appeals reversals rates, and improve and/or enhance Reconnect performance related to Adjudication and RA program. Conducts and participates in on-site reviews of reemployment assistance operations. Prepare performance review reports for management. Troubleshoots difficult cases in connection with all aspects of the Adjudication, interacting with claimants, employers/TPA’s, and reviewing difficult issues involving RA. Serves as a consultant to management in regard to ensuring that associates receive appropriate programmatic and technical training commensurate with their job responsibilities and monitors the development of associates.Reviews policy, procedures, and guidelines with regard to the Reemployment Assistance program. Aids in the interpretation of the Florida Reemployment Assistance Law and Federal Regulations pertaining to reemployment assistance. Provides guidance and counsel to management in regard to problems and policies related to programmatic and operational issues and prepares recommendations that aid in the development of uniform policies, instructions, directives, and other procedures in regard to the Bureau of Adjudication. Assists with developing methodology to be used in reviewing and evaluating processes, analyzing data, defining problems, and developing models to arrive at solutions. Coordinates with agency sections in establishing procedures to be used in obtaining statistical data for evaluations. Drafts letters, reports and statistical data relative to the adjudication performance. Provides analysis of reports, dashboards, data, key performance indicators, metrics, and outcomes to determine trends and makes recommendations for corrective actions, when appropriate.Review and provide technical assistance and consult with Adjudication leadership regarding performance of RA statewide processes and federal programs. Aids in the interpretation of the Florida RA Law and Federal Regulations pertaining to reemployment assistance. Advises Adjudication leadership management in regard to problems and policies related to programmatic and operational issues and prepares recommendations that ensure uniformity of policies, instructions, directives, and other procedures in regard to the RA program.Performs other related duties as required.Required Knowledge, Skills, and Abilities:Knowledge of reemployment assistance law, rules, policies and procedures.Knowledge of the methods of data collection and analysis.Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.Ability to organize data into logical format for presentation in reports, documents, and other written materials.Ability to conduct fact-finding research.Ability to utilize problem-solving techniques.Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.Ability to plan, organize and coordinate work assignments.Ability to effectively communicate verbally and in writing.Ability to establish and maintain effective working relationships with others.Qualifications:As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.Minimum:Duties and responsibilities of this position must be performed at the official work site of the Department.Travel may be required.Preferred:At least one year of professional experience in a reemployment assistance or workforce program.Pay:
$44,060.11 annuallyOur Organization and Mission:FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)The Difference You Will Make:FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.Where You Will Work:Tallahassee is
Florida’s Capital City and continues to grow by attracting development and new businesses.Tallahassee is:Known for
its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources.Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).Within a state having no state income tax for residents of Florida.WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!* State Group Insurance coverage options (health, life, dental, vision, and other supplemental option)* Retirement plan options, including employer contributions* Nine paid holidays and a Personal Holiday each year* Annual and Sick Leave Benefits* Student Loan Forgiveness Program (Eligibility required)* Flexible Spending Accounts* Tuition Fee Waivers (Accepted by major Florida colleges/universities)* Highly skilled, professional environment* We care about the success of our employees.* We are always improving our technology, our tools, our customer’s experiences, and ourselves.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
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Date: Aug 28, 2024Requisition No:
836281Agency:
CommerceWorking Title:
GOVERNMENT OPERATIONS CONSULTANT II - 40034432JOB TYPE:
FULL TIME /
CSPOSITION LOCATION:
Tallahassee, Orlando, Ft. Lauderdale,
FL (relocation benefits are not available for this position)GOVERNMENT OPERATIONS CONSULTANT IIThis is work assisting the planning and directing with a consultive program to ensure coordination and efficiency among administrative, program and operational aspects of service delivery and providing liaison and consultant capabilities for the solution of operational and management problems. This associate exercises independent judgment in formulating or assisting in the formulation of policies and procedures that have significant impact in the administration of the reemployment assistance program.Analyze adjudication reports, dashboards, quality, and performance for trends, outliers, improvements, and recommendations. Analyze processes and procedures to make recommendations to Adjudication leadership that improve first pay and timeliness rates, improve fact-finding outcomes, increase auto-adjudication rates, improve employer/TPA processes, increase process automation rates, reduce manual effort, improve training outcomes, reduce appeals reversals rates, and improve and/or enhance Reconnect performance related to Adjudication and RA program. Conducts and participates in on-site reviews of reemployment assistance operations. Prepare performance review reports for management. Troubleshoots difficult cases in connection with all aspects of the Adjudication, interacting with claimants, employers/TPA’s, and reviewing difficult issues involving RA. Serves as a consultant to management in regard to ensuring that associates receive appropriate programmatic and technical training commensurate with their job responsibilities and monitors the development of associates.Reviews policy, procedures, and guidelines with regard to the Reemployment Assistance program. Aids in the interpretation of the Florida Reemployment Assistance Law and Federal Regulations pertaining to reemployment assistance. Provides guidance and counsel to management in regard to problems and policies related to programmatic and operational issues and prepares recommendations that aid in the development of uniform policies, instructions, directives, and other procedures in regard to the Bureau of Adjudication. Assists with developing methodology to be used in reviewing and evaluating processes, analyzing data, defining problems, and developing models to arrive at solutions. Coordinates with agency sections in establishing procedures to be used in obtaining statistical data for evaluations. Drafts letters, reports and statistical data relative to the adjudication performance. Provides analysis of reports, dashboards, data, key performance indicators, metrics, and outcomes to determine trends and makes recommendations for corrective actions, when appropriate.Review and provide technical assistance and consult with Adjudication leadership regarding performance of RA statewide processes and federal programs. Aids in the interpretation of the Florida RA Law and Federal Regulations pertaining to reemployment assistance. Advises Adjudication leadership management in regard to problems and policies related to programmatic and operational issues and prepares recommendations that ensure uniformity of policies, instructions, directives, and other procedures in regard to the RA program.Performs other related duties as required.Required Knowledge, Skills, and Abilities:Knowledge of reemployment assistance law, rules, policies and procedures.Knowledge of the methods of data collection and analysis.Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.Ability to organize data into logical format for presentation in reports, documents, and other written materials.Ability to conduct fact-finding research.Ability to utilize problem-solving techniques.Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.Ability to plan, organize and coordinate work assignments.Ability to effectively communicate verbally and in writing.Ability to establish and maintain effective working relationships with others.Qualifications:As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.Minimum:Duties and responsibilities of this position must be performed at the official work site of the Department.Travel may be required.Preferred:At least one year of professional experience in a reemployment assistance or workforce program.Pay:
$44,060.11 annuallyOur Organization and Mission:FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)The Difference You Will Make:FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.Where You Will Work:Tallahassee is
Florida’s Capital City and continues to grow by attracting development and new businesses.Tallahassee is:Known for
its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources.Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).Within a state having no state income tax for residents of Florida.WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!* State Group Insurance coverage options (health, life, dental, vision, and other supplemental option)* Retirement plan options, including employer contributions* Nine paid holidays and a Personal Holiday each year* Annual and Sick Leave Benefits* Student Loan Forgiveness Program (Eligibility required)* Flexible Spending Accounts* Tuition Fee Waivers (Accepted by major Florida colleges/universities)* Highly skilled, professional environment* We care about the success of our employees.* We are always improving our technology, our tools, our customer’s experiences, and ourselves.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
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