Children Dental Funzone
Dental Call Center Manager
Children Dental Funzone, Covina, California, United States, 91722
Join Our Team as a Call Center Manager!Are you an amazing Call Center Manager ready to make a difference in a rapidly growing Pediatric Dental Practice? Look no further! We're expanding our team across multiple locations, offering endless opportunities for growth and development.
Responsibilities:
Lead and manage a team of call center agents, both domestic and offshore, to ensure exceptional customer service and meet performance metrics.Develop, implement, and monitor call center KPIs such as service levels, answer rates, call conversion, and customer satisfaction scores.Oversee hiring, onboarding, training, and development of call center agents.Analyze call center data to identify areas for improvement and implement process changes to increase efficiency.Maintain a positive work environment, fostering a culture of teamwork and collaboration.Develop and maintain strong relationships with offshore team leads for smooth communication and goal alignment.Partner with the Regional Operations Team and Dental Office Manager to ensure company goals are met.Adhere to all company policies, procedures, and industry regulations.
Desired Profile/Background:
At least 5 years of experience in call center management, with a focus on managing remote or offshore teams highly desired.Proven track record of success in achieving call center KPIs.Strong analytical skills with experience in utilizing call center data to identify trends and opportunities for improvement.Excellent communication, interpersonal, and leadership skills.Experience in developing and delivering training programs for call center agents.Proficiency in Microsoft Office Suite and Google Office.Familiarity with onboarding new call center software is advantageous.
Benefits:
Medical, Dental, and Vision Insurance.Flexible Spending Account.401K Retirement Plan.Employee Discounts.Vacation and Sick leave.Endless opportunities for career growth within the company.Monthly Bonuses.Employee Referral Incentive Program.
Job Type:
Full-Time: Monday to Friday, 8:00 a.m. - 5:00 p.m. Some Saturdays, 8:00 a.m. - 2:00 p.m.Hourly Pay + Benefits + Monthly Bonuses.
Ready to make a positive impact and grow your career with us? Apply now and become part of our dynamic team!
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Responsibilities:
Lead and manage a team of call center agents, both domestic and offshore, to ensure exceptional customer service and meet performance metrics.Develop, implement, and monitor call center KPIs such as service levels, answer rates, call conversion, and customer satisfaction scores.Oversee hiring, onboarding, training, and development of call center agents.Analyze call center data to identify areas for improvement and implement process changes to increase efficiency.Maintain a positive work environment, fostering a culture of teamwork and collaboration.Develop and maintain strong relationships with offshore team leads for smooth communication and goal alignment.Partner with the Regional Operations Team and Dental Office Manager to ensure company goals are met.Adhere to all company policies, procedures, and industry regulations.
Desired Profile/Background:
At least 5 years of experience in call center management, with a focus on managing remote or offshore teams highly desired.Proven track record of success in achieving call center KPIs.Strong analytical skills with experience in utilizing call center data to identify trends and opportunities for improvement.Excellent communication, interpersonal, and leadership skills.Experience in developing and delivering training programs for call center agents.Proficiency in Microsoft Office Suite and Google Office.Familiarity with onboarding new call center software is advantageous.
Benefits:
Medical, Dental, and Vision Insurance.Flexible Spending Account.401K Retirement Plan.Employee Discounts.Vacation and Sick leave.Endless opportunities for career growth within the company.Monthly Bonuses.Employee Referral Incentive Program.
Job Type:
Full-Time: Monday to Friday, 8:00 a.m. - 5:00 p.m. Some Saturdays, 8:00 a.m. - 2:00 p.m.Hourly Pay + Benefits + Monthly Bonuses.
Ready to make a positive impact and grow your career with us? Apply now and become part of our dynamic team!
#J-18808-Ljbffr