Madison East DoubleTree by Hilton
Hotel Front Desk Supervisor
Madison East DoubleTree by Hilton, Madison, Wisconsin, us, 53774
Embark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Hotel Front Desk Supervisor!
$1,500 SIGN ON-BONUS
** The starting wage for this position is $19.00 per hour but the final wage will be based on experience**
We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
Paid Sick Time
Paid time off and anniversary day off with pay
Paid volunteer hours → Earn money for community service!
Flexible schedules
Team Member Travel Perks:
Worldwide hotel stays starting at forty-nine dollars per night
Rate based on availability and property brand
Free night stays at NCG Hospitality hotels
Professional Development:
Dedicated training and development with opportunities for growth
Educational and professional certification assistance
Health and Wellness:
Health, Dental and Vision plans
Virtual telehealth services
Team Member Assistance Program with mental health resources
TeleDoc confidential counseling
Health and fitness monthly reimbursement program
Financial:
401(k) retirement plan
100% match on the first 3% and 50% match on the next 2% of team member contributions
Same day pay
Catch Of The Day Program → Earn money for helping other team members and guests!
Everyone Sells → Earn money for bringing in business to our properties!
Referral program for team members
Responsibilities:
Supervise a dedicated front desk team
Greet and interact with guests in a warm, friendly and professional manner
Provide highest level of service by anticipating, listening attentively and responding promptly to guests’ needs
Enforce policies and procedures established by the company and the property brand
Use the computer system on a daily basis to make reservations, check-in and checkout guests
Perform office tasks such as answering the phones, scanning, copying, typing and printing
Ensure safety and security of the property, staff and guests
Qualifications:
One year of Hotel Supervisor experience or 3 years of Hotel Front Desk experience
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Desire to contribute to a supportive and effective team
Ability to be patient and creatively problem solve
The availability to work a flexible schedule between days, nights, weekends, and holidays is a plus
Who is NCG Hospitality? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
#J-18808-Ljbffr
$1,500 SIGN ON-BONUS
** The starting wage for this position is $19.00 per hour but the final wage will be based on experience**
We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
Paid Sick Time
Paid time off and anniversary day off with pay
Paid volunteer hours → Earn money for community service!
Flexible schedules
Team Member Travel Perks:
Worldwide hotel stays starting at forty-nine dollars per night
Rate based on availability and property brand
Free night stays at NCG Hospitality hotels
Professional Development:
Dedicated training and development with opportunities for growth
Educational and professional certification assistance
Health and Wellness:
Health, Dental and Vision plans
Virtual telehealth services
Team Member Assistance Program with mental health resources
TeleDoc confidential counseling
Health and fitness monthly reimbursement program
Financial:
401(k) retirement plan
100% match on the first 3% and 50% match on the next 2% of team member contributions
Same day pay
Catch Of The Day Program → Earn money for helping other team members and guests!
Everyone Sells → Earn money for bringing in business to our properties!
Referral program for team members
Responsibilities:
Supervise a dedicated front desk team
Greet and interact with guests in a warm, friendly and professional manner
Provide highest level of service by anticipating, listening attentively and responding promptly to guests’ needs
Enforce policies and procedures established by the company and the property brand
Use the computer system on a daily basis to make reservations, check-in and checkout guests
Perform office tasks such as answering the phones, scanning, copying, typing and printing
Ensure safety and security of the property, staff and guests
Qualifications:
One year of Hotel Supervisor experience or 3 years of Hotel Front Desk experience
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Desire to contribute to a supportive and effective team
Ability to be patient and creatively problem solve
The availability to work a flexible schedule between days, nights, weekends, and holidays is a plus
Who is NCG Hospitality? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
#J-18808-Ljbffr