Customer Service Advisor – Italian

The Role/Candidate:Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.And of course, you’ll have excellent communication skills – written and verbal.The customer service team are dedicated and strive to inspire our customers during their experience with us.What will I do in the role?Have a ‘can do’ attitudeThe first point of contact for all customer queriesBrand ambassador for your clientProvide outstanding customer service across telephone, social media, webchat and emailMake sure the customer is at the heart of every conversationWhat do I need?Experience working for a retailerExperience working in a luxury backgroundExperience within any of the following: Beauty, Cosmetics, FashionA desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approachOutstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customerStrong written and verbal communication skillsWorks well within a teamConfident IT skillsFlexibility, professionalism, drive, ambition, and willingness to learnGreat attention to detail and highly organisedFluent in ItalianC2 Level of English requiredWorking Hours:Full time – 40 hours per weekBetween 09:00am - 07:00pm Monday to SaturdayStart date 21 st

October 2024 until 31st January 2025Location:Remote (WFH) or in our Southend-on-Sea officeWho are Ventrica?Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.

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