Empower Retirement
Bilingual Financial Customer Service Professional
Empower Retirement, Denver, Colorado, United States,
Grow your career with a growing organizationWhether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that's hard to beat. And from a personal satisfaction perspective, you'll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.What you will doResponsible for answering incoming telephone inquiries regarding retirement plans from participants, employers and third-party plan specialists.Provide excellent service within our call center for our customers' retirement savings accounts.Educate and empower our customers without having to make cold calls or sales.Communicate critical plan updates and changes.Process contribution changes, loans, and withdrawals.Process general account changes upon direction from the customer.Receive the opportunity to train and study to obtain FINRA Series 6 & 63 licenses.What you will bringAvailability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday.Associates degree or higher
AND
at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking)
OR
two or more years of customer service experience.Fluency in both English and Spanish.Capability to work overtime as required based on business need.What will set you apart:Financial Services or call center experience.FINRA series 6 and 63 or higher equivalent licensure.A passion for providing quality customer service.Desire to engage with customers over the phone.Capability to adapt communication style while servicing our diverse customer base.Attention to detail and ability to learn and apply financial industry policies, processes, and procedures.Required Minimum Internet Specifications:Minimum service level of
50Mbps download and 10Mbps upload
to ensure the best voice quality.Associates are
required
to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality.What we offer youMedical, dental, vision and life insurance.Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup.Tuition reimbursement up to $5,250/year.Business-casual environment that includes the option to wear jeans.Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.Paid volunteer time - 16 hours per calendar year.Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation.Base Salary Range$38,100.00 - $52,425.00The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Equal opportunity employer
*
Drug-free workplaceWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
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AND
at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking)
OR
two or more years of customer service experience.Fluency in both English and Spanish.Capability to work overtime as required based on business need.What will set you apart:Financial Services or call center experience.FINRA series 6 and 63 or higher equivalent licensure.A passion for providing quality customer service.Desire to engage with customers over the phone.Capability to adapt communication style while servicing our diverse customer base.Attention to detail and ability to learn and apply financial industry policies, processes, and procedures.Required Minimum Internet Specifications:Minimum service level of
50Mbps download and 10Mbps upload
to ensure the best voice quality.Associates are
required
to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality.What we offer youMedical, dental, vision and life insurance.Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup.Tuition reimbursement up to $5,250/year.Business-casual environment that includes the option to wear jeans.Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.Paid volunteer time - 16 hours per calendar year.Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation.Base Salary Range$38,100.00 - $52,425.00The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Equal opportunity employer
*
Drug-free workplaceWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
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