Covenant House California
Residential Manager (Full-time)
Covenant House California, Oakland, California, United States, 94616
Career Opportunities with Covenant House CaliforniaPOSITION SUMMARY:
To manage, coordinate, supervise, and train a team of paraprofessionals to ensure the delivery of services to youth in the emergency shelter and transitional living program in accordance with the Covenant House Mission and Covenant House California Policies and Procedures. This position functions as supervisor of both the Safe Haven emergency shelter and Rights of Passage transitional living program for Day, Evening and Overnight shifts. This position is required to adhere to all agency policies/procedures and practices and ensures staff he/she supervises does the same.The Resident Manager (RM) works with the Director of Residential Services (DRS) to provide leadership and management of day-to-day operations of our 40-bed facility that includes an emergency shelter and a transitional living program. All CHC staff work together to facilitate safety and comprehensive programming for youth in our programs and services. The RM's main duties include weekend and evening management, coordination, supervision, and training of a team of residential advisors to ensure the delivery of services to youth in the shelter are in accordance with the Covenant House Mission and Covenant House California Policies and Procedures and Core Principles. The other focus of the RM position is to work with the DRS to design and implement a weekly and monthly program calendar. The RM leads both the life skills programming and the chore program.CLASSIFICATION:
Exempt Salary 40 hours per weekSALARY:
Annual Salary $66,560ESSENTIAL FUNCTIONS:
(Duties and functions performed based on the shift assigned)Staff/Team/ProgramManage and coordinate direct care services provided to youth.Participate in administrator on-call rotation with the management team.Provide direct oversight, supervision, training, and coaching to all Resident Advisor staff.Hold staff team meetings for informational and training purposes in conjunction with the Director of Residential Services.Assist in setting and coordinating weekly/monthly staff schedules to ensure appropriate coverage 7 days per week.Provide emergency back-up staff coverage as needed during staffing shortages or during crisis situations.Monitor and review staff timesheets for appropriate time card punches; punch edits must include notes/justification and never offset late/early arrivals or adjust for overtime; reviews and signs final time sheets for staff he/she supervises (or as needed/approved).Assign and monitor staff responsibilities for any given shift, including but not limited to: supervision of youth and activities, cleanliness of facility, facilitation of night meetings, transportation of youth to appointments, facilitation of group activities when appropriate.Lead daily shift transition meetings.Identify training needs and advise the leadership team of training opportunities.Create and facilitate life skills training and chore program.Oversee youth internships as assigned.Authorize emergency shelter for youth, in conjunction with the Director of Residential Services and program management team.Responsible for monitoring the use of petty cash, which includes submission of all receipts per transition to the Director of Residential Services and ensures that transactions of bus passes for residents are accurate and can be accounted/reconciled by the Accounting department.Attend all weekly team CPR/client progress review meetings as appropriate by shift.Prepare monthly fire and earthquake drills.Attend Coordinated Entry Assessment (CES) community meetings.Monitor Safe Haven shelter and ROP census to ensure compliance with CHC open intake, restriction, discharge, and re-entry policies and procedures. Ensure ongoing monitoring and carrying out of strategic plan goals for the residential program.Provide crisis intervention to residents, as appropriate.Assist youth in the follow-through of assignments and tasks delineated on individual case plans. Maintain awareness of case management process and issues for individual youth.Complete all other duties as assigned.JOB REQUIREMENTS:EDUCATION:
Bachelor’s Degree in Human Services preferred.EXPERIENCE:
Experience with at-risk youth, preferably runaway and homeless youth. Must have 1-3 years management/supervisory/coordination experience working within a residential setting; case management experience preferred.SKILLS:
Knowledge of adolescent development, crisis intervention, Part-R, CPR, and First Aid. Must have good organizational skills and the ability to communicate with members, clients, vendors, and the public. Ability to exercise appropriate authority when needed and good judgment in crisis situations, good written and verbal communication skills.TRANSPORTATION:
Must have a valid CA driver license, have reliable transportation, and a good driving record.CONDITIONS:
This position is Full-Time (40 hrs/week). Participation in the on-call rotation schedule. The on-call is responsible for providing on-call coverage for the shifts assigned to them on the rotation schedule.SUPERVISORY DUTIES:
Provide direct and indirect supervision to Resident Advisors, Case Managers, per diems, and volunteers.EQUIPMENT USED:
Computers (including email), telephone, and fax used on a regular basis.Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, or gender expression.
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To manage, coordinate, supervise, and train a team of paraprofessionals to ensure the delivery of services to youth in the emergency shelter and transitional living program in accordance with the Covenant House Mission and Covenant House California Policies and Procedures. This position functions as supervisor of both the Safe Haven emergency shelter and Rights of Passage transitional living program for Day, Evening and Overnight shifts. This position is required to adhere to all agency policies/procedures and practices and ensures staff he/she supervises does the same.The Resident Manager (RM) works with the Director of Residential Services (DRS) to provide leadership and management of day-to-day operations of our 40-bed facility that includes an emergency shelter and a transitional living program. All CHC staff work together to facilitate safety and comprehensive programming for youth in our programs and services. The RM's main duties include weekend and evening management, coordination, supervision, and training of a team of residential advisors to ensure the delivery of services to youth in the shelter are in accordance with the Covenant House Mission and Covenant House California Policies and Procedures and Core Principles. The other focus of the RM position is to work with the DRS to design and implement a weekly and monthly program calendar. The RM leads both the life skills programming and the chore program.CLASSIFICATION:
Exempt Salary 40 hours per weekSALARY:
Annual Salary $66,560ESSENTIAL FUNCTIONS:
(Duties and functions performed based on the shift assigned)Staff/Team/ProgramManage and coordinate direct care services provided to youth.Participate in administrator on-call rotation with the management team.Provide direct oversight, supervision, training, and coaching to all Resident Advisor staff.Hold staff team meetings for informational and training purposes in conjunction with the Director of Residential Services.Assist in setting and coordinating weekly/monthly staff schedules to ensure appropriate coverage 7 days per week.Provide emergency back-up staff coverage as needed during staffing shortages or during crisis situations.Monitor and review staff timesheets for appropriate time card punches; punch edits must include notes/justification and never offset late/early arrivals or adjust for overtime; reviews and signs final time sheets for staff he/she supervises (or as needed/approved).Assign and monitor staff responsibilities for any given shift, including but not limited to: supervision of youth and activities, cleanliness of facility, facilitation of night meetings, transportation of youth to appointments, facilitation of group activities when appropriate.Lead daily shift transition meetings.Identify training needs and advise the leadership team of training opportunities.Create and facilitate life skills training and chore program.Oversee youth internships as assigned.Authorize emergency shelter for youth, in conjunction with the Director of Residential Services and program management team.Responsible for monitoring the use of petty cash, which includes submission of all receipts per transition to the Director of Residential Services and ensures that transactions of bus passes for residents are accurate and can be accounted/reconciled by the Accounting department.Attend all weekly team CPR/client progress review meetings as appropriate by shift.Prepare monthly fire and earthquake drills.Attend Coordinated Entry Assessment (CES) community meetings.Monitor Safe Haven shelter and ROP census to ensure compliance with CHC open intake, restriction, discharge, and re-entry policies and procedures. Ensure ongoing monitoring and carrying out of strategic plan goals for the residential program.Provide crisis intervention to residents, as appropriate.Assist youth in the follow-through of assignments and tasks delineated on individual case plans. Maintain awareness of case management process and issues for individual youth.Complete all other duties as assigned.JOB REQUIREMENTS:EDUCATION:
Bachelor’s Degree in Human Services preferred.EXPERIENCE:
Experience with at-risk youth, preferably runaway and homeless youth. Must have 1-3 years management/supervisory/coordination experience working within a residential setting; case management experience preferred.SKILLS:
Knowledge of adolescent development, crisis intervention, Part-R, CPR, and First Aid. Must have good organizational skills and the ability to communicate with members, clients, vendors, and the public. Ability to exercise appropriate authority when needed and good judgment in crisis situations, good written and verbal communication skills.TRANSPORTATION:
Must have a valid CA driver license, have reliable transportation, and a good driving record.CONDITIONS:
This position is Full-Time (40 hrs/week). Participation in the on-call rotation schedule. The on-call is responsible for providing on-call coverage for the shifts assigned to them on the rotation schedule.SUPERVISORY DUTIES:
Provide direct and indirect supervision to Resident Advisors, Case Managers, per diems, and volunteers.EQUIPMENT USED:
Computers (including email), telephone, and fax used on a regular basis.Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, or gender expression.
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