Parks, Recreation & Community Services Supervisor

DEFINITIONUnder general direction, plans, schedules, assigns, reviews, and supervises the work of employees and volunteers who deliver the City’s recreation programs, activities, and City-wide special events within the Parks, Recreation, and Community Services Department; plans and coordinates comprehensive programs including recreation, after-school, volunteer, cultural, health, and leisure programs, field trips, City-wide special events, and rentals at City parks, auditoriums, and facilities; provides complex staff assistance to management staff in areas of expertise; and performs related work as required.SUPERVISION RECEIVED AND EXERCISEDReceives general direction from assigned management personnel. Exercises direct supervision over assigned program staff.CLASS CHARACTERISTICSThis is the full supervisory-level class in the recreation series that exercises independent judgment on diverse and specialized recreation, special events, and facilities rental activities with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff and for providing technical support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so that qualified employees can perform the essential functions of the job.Plans, organizes, assigns, supervises, and reviews the work of staff and volunteers in the Recreation Division; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.Monitors activities of the recreation work units; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.Coordinates assigned services and operations with those of other divisions and outside agencies.Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors and approves expenditures.Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, and files; ensures the proper documentation of operations and activities.Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues.Develops, directs, approves, and implements promotional and marketing materials for various programs and events including flyers, posters, banners, and brochures; communicates project and program information to various levels of leadership.Plans, implements, supervises, evaluates, and staffs various recreation, after-school, volunteer, cultural, health, and leisure programs, field trips, and City-wide special events; attends and conducts meetings related to coordinating City events and programs; performs set up, decoration, and tear down activities of special event sites.Manages, oversees, and responds to requests for rentals of City parks, auditoriums, and facilities; ensures appropriate staffing is assigned to operate parks and facilities; maintains communication with facility users; reports safety issues regarding City parks and facilities to the Police Department; reports facility and parks maintenance repairs needed to the Public Works Department.Maintains files, databases, and records related to parks, recreation, and community services programs and participants; prepares a variety of written reports, memoranda, and correspondence.Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.Ensures staff compliance with all City and mandated safety rules, regulations, and protocols.Performs other duties as assigned.QUALIFICATIONSKnowledge of:Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.Principles and practices of leadership.Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.Basic principles and practices of budget administration and monitoring.Principles, practices, methods, and techniques of life guarding, adult and/or child cardiopulmonary resuscitation (CPR) methods, and first aid, including rescuer methods as defined by the American Red Cross.Recreational, cultural, and social needs of all age groups.Various parks, recreation, and community services programs including, but not limited to, cheerleading, flag football, basketball, soccer, softball, leisure and cultural programs, special event planning, emergency preparedness, and health education.Financial/payroll processing systems and facility scheduling software; online registration systems and software.Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility.Principles and procedures of record keeping.City and mandated safety rules, regulations, and protocols.Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.Ability to:Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.Perform the most complex duties in delivering recreation programs to participants.Research, analyze, and evaluate new service delivery methods, procedures, and techniques.Multitask, prioritize assignments, work under pressure, and respond to department situations and difficult issues.Develop, plan, coordinate, and implement a variety of recreational programs and facilities suited to the needs of the community.Plan, implement, supervise, and evaluate various special events and programs.Work with groups and individuals to produce quality programming and events.Create and design publicity flyers, banners, posters, and decorations.Plan, market, and promote programs.Respond to complaints or inquiries from citizens, staff, and outside organizations.Prepare clear, effective, and accurate reports, correspondence, and other written materials.Maintain accurate logs, records, and written records of work performed.Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.Education and Experience:Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:Education:

Equivalent to a bachelor’s degree from an accredited college or university with major coursework in recreation, public or business administration, or a related field.Experience:

Five (5) years of increasingly responsible experience in the implementation of recreation programming or a related field, including two (2) years in a supervisory or lead capacity.Licenses and Certifications:Possession of a valid California Driver's license to be maintained throughout employment.PHYSICAL DEMANDSWhen assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.When working in an external environment, position requires sitting, standing, walking on slippery surfaces, reaching, twisting, turning, kneeling, bending, stopping, squatting, crouching, grasping and making repetitive hand movement in the performance of daily duties. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 40 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.ENVIRONMENTAL CONDITIONSEmployees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in an outside environment and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, hazardous physical substances and fumes, dust and air contaminants. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.WORKING CONDITIONSMay be required to work a varied schedule of hours, which may include early mornings, evenings, weekends, and holidays.

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