Sales Account Manager

DescriptionCompany OverviewPinnacle Promotions, an award-winning leader in branded merchandise, has been helping the world's top brands "Make the Right Impression" for over 30 years. Through innovative ideation, sourcing, and production, we ensure seamless customization and timely delivery of high-quality promotional products. Recognized as a six-time "Best Places to Work" by Counselor Magazine, The Atlanta Journal-Constitution, and PPB Magazine, as well as one of Inc 5000’s fastest-growing companies, Pinnacle offers a dynamic and collaborative environment focused on core values and employee development.Position OverviewThe Sales Account Manager will manage a portfolio of clients, ensuring the successful execution of branded merchandise projects from inception to delivery. This role involves cultivating and expanding client relationships, meeting sales goals, and managing all aspects of the project lifecycle including scope, budget, merchandise selection, and customer experience. Collaboration with the eCommerce Sales Manager and other team members is key to identifying growth opportunities and driving strategic initiatives.Key ResponsibilitiesAchieve or exceed monthly sales targets by managing a book of business.Cultivate relationships with new and existing clients through proactive outreach and strategic account management.Act as a trusted partner, delivering branded merchandise solutions tailored to client needs.Develop competitive quotes and new product ideas to keep Pinnacle at the forefront of the market.Collaborate with vendors, marketers, and merchandisers to stay informed about the latest products, imprint methods, and production processes.Manage multiple client projects simultaneously in a fast-paced environment.Drive the sales process from initial client inquiry to product recommendation and order placement.Handle inbound leads from channels such as LiveChat, phone, and web-based inquiries.Create personalized product Ideakits that align with client budgets and interests.Enter orders into Pinnacle’s Odoo-based Order Management System and document client interactions in Salesforce.Participate in weekly team meetings to share updates and discuss potential leads.Maintain clear communication with vendors regarding pricing, inventory, and production timelines.Proactively address and resolve client concerns with professionalism and urgency.RequirementsRequired QualificationsBachelor’s degree required.Minimum 2 years of sales experience.Strong interpersonal, verbal, and written communication skills.Ability to manage multiple projects, prioritize effectively, and meet deadlines in a fast-paced environment.Positive, energetic, and results-driven attitude.Proficiency in Microsoft Excel, Word, Salesforce, and experience with Order Management software is a plus.Compensation and BenefitsHybrid work environment in a dog-friendly office.Competitive salary with performance-based incentives.Comprehensive health, dental, and vision benefits.Generous paid time off and holiday schedule.Short-term and long-term disability coverage.Simple IRA with company match.Pinnacle Promotions is an equal opportunity employer. We welcome local candidates for this hybrid position and will contact qualified applicants for interviews.

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