Lockton Companies
Account Manager II
Lockton Companies, Hartford, Connecticut, us, 06112
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.Secondary locations
South NorwalkBusiness unit
Northeast SeriesSchedule
Full-timeJob type
StandardWorkplace
HybridYour Responsibilities
About Lockton NortheastFor the Northeast Series, you’ll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.Position OverviewThe Account Manager role is at the forefront of our Lockton Northeast Client Engagement strategy. They are directly responsible for the day-to-day servicing needs of Lockton Northeast Clients under the general guidance of the Unit Manager, Account Executive and/or Client Executive. Overall responsibilities include leading the core service delivery items and executing on all day-to-day administrative and service needs. The Associate must be familiar with Lockton Northeast resources, policies & procedures and ensure overall compliance with the aforementioned. The Account Manager II will be a participant in the Lockton Northeast Career Foundations Program or Career Advancement Program which is designed to provide technical and practical training supporting continued career progression. A high performing and successful Account Manager II will support the Unit Manager, Account Executive and/or Senior Client Manager to ensure transactional excellence and provide great customer service.Core Responsibilities
Ownership of day-to-day client activityResolves claim issues, answers compliance questions, responds to billing questions and plan related questions, and other carrier issues requiring urgent attention.Acknowledges receipt of client questions in a timely manner; engage appropriate resources to set expectations on timing.Communicates expected timing to client and updates those expectations when necessary.Holds resources and carrier partners accountable to ensure deliverable deadline is met.Delegates certain activity to benefits analysts, when deemed appropriate.Lead client service calls.Leads and owns core service delivery activity including, but not limited to:Completes tasks assigned to the ‘support role’ in the client engagement workbook (delegate activity to benefit analyst when appropriate).Develops strong market understanding and cross apply client experiences.Monthly claims tracking: update and send monthly claims to client prior to month end (ensure account lead reviews in a timely manner); ensures tracking is peer reviewed by finance team prior to release to client.Compliance: send annual compliance calendar to client; remind clients of compliance due dates and ensure deadline is not missed.Project management of open enrollment communications: establishes draft timeline and sets up call with client after renewal decisions are made; develops benefits guide/open enrollment presentation; ensures Account Executive or Account Lead reviews output and makes edits; delivers initial draft to client with the expectation the materials are accurate; communicates high priority client-required action to ensure open enrollment deadlines are not missed; delivers final version to client within established timeframe.Qualifications
Bachelor’s degree in a business-related program preferred or equivalent education and/or experience required.A minimum of three years of commercial benefits insurance experience and/or HR, insurance broking/consulting experience required.Understanding of benefits insurance concepts and their application to Clients’ needs.Must have exceptional verbal, written, and interpersonal skills to instill confidence in Clients and Associates at all levels of responsibility.Maintains a network of key insurer relationships.Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.Willingness and ability to work outside of normal business hours and travel as needed.Licensed broker in their state of residency or state of employment.Life & Health Insurance License or the ability to get licensed within 12 months from date of hire.Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).Legally able to work in the United States.The successful candidate will:Become an invaluable member of the service team to the client as indicated through annual client feedback.Provide meaningful lift to the account team through developed knowledge, initiative, and organization.Contribute to client demos and implementation calls.Understand new innovative, trending solutions in the marketplace.Delegate and develop junior associates assigned to the same client.Solicit feedback regularly from team and actively make progress towards goals.Proactively communicate with internal teams.Attend internal and carrier trainings to improve skill set market knowledge.Share new experiences with other team members that would be of value to the broader team.Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.At Lockton, we believe in the power of all people. You belong at Lockton.How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
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you belong here.Secondary locations
South NorwalkBusiness unit
Northeast SeriesSchedule
Full-timeJob type
StandardWorkplace
HybridYour Responsibilities
About Lockton NortheastFor the Northeast Series, you’ll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.Position OverviewThe Account Manager role is at the forefront of our Lockton Northeast Client Engagement strategy. They are directly responsible for the day-to-day servicing needs of Lockton Northeast Clients under the general guidance of the Unit Manager, Account Executive and/or Client Executive. Overall responsibilities include leading the core service delivery items and executing on all day-to-day administrative and service needs. The Associate must be familiar with Lockton Northeast resources, policies & procedures and ensure overall compliance with the aforementioned. The Account Manager II will be a participant in the Lockton Northeast Career Foundations Program or Career Advancement Program which is designed to provide technical and practical training supporting continued career progression. A high performing and successful Account Manager II will support the Unit Manager, Account Executive and/or Senior Client Manager to ensure transactional excellence and provide great customer service.Core Responsibilities
Ownership of day-to-day client activityResolves claim issues, answers compliance questions, responds to billing questions and plan related questions, and other carrier issues requiring urgent attention.Acknowledges receipt of client questions in a timely manner; engage appropriate resources to set expectations on timing.Communicates expected timing to client and updates those expectations when necessary.Holds resources and carrier partners accountable to ensure deliverable deadline is met.Delegates certain activity to benefits analysts, when deemed appropriate.Lead client service calls.Leads and owns core service delivery activity including, but not limited to:Completes tasks assigned to the ‘support role’ in the client engagement workbook (delegate activity to benefit analyst when appropriate).Develops strong market understanding and cross apply client experiences.Monthly claims tracking: update and send monthly claims to client prior to month end (ensure account lead reviews in a timely manner); ensures tracking is peer reviewed by finance team prior to release to client.Compliance: send annual compliance calendar to client; remind clients of compliance due dates and ensure deadline is not missed.Project management of open enrollment communications: establishes draft timeline and sets up call with client after renewal decisions are made; develops benefits guide/open enrollment presentation; ensures Account Executive or Account Lead reviews output and makes edits; delivers initial draft to client with the expectation the materials are accurate; communicates high priority client-required action to ensure open enrollment deadlines are not missed; delivers final version to client within established timeframe.Qualifications
Bachelor’s degree in a business-related program preferred or equivalent education and/or experience required.A minimum of three years of commercial benefits insurance experience and/or HR, insurance broking/consulting experience required.Understanding of benefits insurance concepts and their application to Clients’ needs.Must have exceptional verbal, written, and interpersonal skills to instill confidence in Clients and Associates at all levels of responsibility.Maintains a network of key insurer relationships.Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.Willingness and ability to work outside of normal business hours and travel as needed.Licensed broker in their state of residency or state of employment.Life & Health Insurance License or the ability to get licensed within 12 months from date of hire.Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).Legally able to work in the United States.The successful candidate will:Become an invaluable member of the service team to the client as indicated through annual client feedback.Provide meaningful lift to the account team through developed knowledge, initiative, and organization.Contribute to client demos and implementation calls.Understand new innovative, trending solutions in the marketplace.Delegate and develop junior associates assigned to the same client.Solicit feedback regularly from team and actively make progress towards goals.Proactively communicate with internal teams.Attend internal and carrier trainings to improve skill set market knowledge.Share new experiences with other team members that would be of value to the broader team.Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.At Lockton, we believe in the power of all people. You belong at Lockton.How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
#J-18808-Ljbffr