SPOKE
Ecommerce Executive
SPOKE, Richmond, Virginia, United States, 23214
We are seeking a detail-oriented, analytical and proactive Junior E-commerce Merchandiser to join our fast-paced Growth team. The ideal candidate will be responsible for the management of our Shopify stores and the online presentation and merchandising of all products and content, ensuring a seamless and engaging shopping experience for our customers. This role requires a keen eye for detail, strong analytical skills, and an understanding of e-commerce trends and best practices.
This role offers the right candidate the opportunity to develop their skills in A/B testing, CRO and Analytics and over time, to take on further responsibilities in these areas.
Key Responsibilities:
Data Analysis and Reporting:
Analyse e-commerce performance metrics, including sales, conversion rates, purchase funnel and customer feedback to provide insights and recommendations to improve digital product offering and the wider e-commerce strategy through identification of opportunities for AB testing roadmap, site development and other improvements to the digital offering.
Own and generate weekly trade reports to track the effectiveness of e-commerce initiatives & strategies and to make data-driven decisions.
Product Loading & Presentation:
Manage the loading and online presentation of products, including product descriptions, images, and categorisation.
Working in collaboration with the product team, ensure all product information is accurate, up-to-date, and optimised for search through a basic understanding of SEO best practice.
Working in collaboration with the E-commerce Product Owner; identify and lobby for improvements in internal processes.
Cross-Functional Collaboration:
Create plans for seasonal promotions, new product launches, and sales events in collaboration with the product development, operations, marketing and engineering teams to clearly manage roles and responsibilities for successful delivery of commercial strategies within campaigns and launches.
Collaborate with the design team to brief visually and commercially appealing product pages and promotional banners.
Coordinate with the customer service team to address product-related inquiries and issues.
Customer Experience:
Enhance the online shopping experience by optimising site navigation, product categorisation, and search & filter functionality.
Implement best practices for user experience to increase customer satisfaction and loyalty.
Stay updated on industry trends and competitor activities to ensure a competitive edge.
Requirements:
Proven experience in e-commerce merchandising or a similar role.
Strong understanding of e-commerce platforms (e.g. Shopify, Magento, WooCommerce).
Proficiency in web analytics tools (e.g. Google Analytics, Amplitude or equivalent).
Excellent organisational, analytical, and problem-solving skills.
Knowledge of SEO and digital marketing is a plus.
More than anything else, we value horsepower and hustle. We’re looking for:
People Skills - you enjoy working cross-team to get things done and are a confident communicator.
A relentless drive to improve and optimise.
The standard startup toolkit - initiative, energy, a high degree of comfort in an unstructured environment and a willingness to work across a broad range of roles.
Benefits:
Competitive salary and annual bonus scheme.
25 days of holiday - and 1 additional for each year of service capped at 28 days.
Vitality health insurance.
3% pension matching.
A fun and varied social calendar.
3&2 working week - work from home (or anywhere else) 2 days per week.
Perhaps the most generous 'trouser allowance' anywhere in the world.
#J-18808-Ljbffr
This role offers the right candidate the opportunity to develop their skills in A/B testing, CRO and Analytics and over time, to take on further responsibilities in these areas.
Key Responsibilities:
Data Analysis and Reporting:
Analyse e-commerce performance metrics, including sales, conversion rates, purchase funnel and customer feedback to provide insights and recommendations to improve digital product offering and the wider e-commerce strategy through identification of opportunities for AB testing roadmap, site development and other improvements to the digital offering.
Own and generate weekly trade reports to track the effectiveness of e-commerce initiatives & strategies and to make data-driven decisions.
Product Loading & Presentation:
Manage the loading and online presentation of products, including product descriptions, images, and categorisation.
Working in collaboration with the product team, ensure all product information is accurate, up-to-date, and optimised for search through a basic understanding of SEO best practice.
Working in collaboration with the E-commerce Product Owner; identify and lobby for improvements in internal processes.
Cross-Functional Collaboration:
Create plans for seasonal promotions, new product launches, and sales events in collaboration with the product development, operations, marketing and engineering teams to clearly manage roles and responsibilities for successful delivery of commercial strategies within campaigns and launches.
Collaborate with the design team to brief visually and commercially appealing product pages and promotional banners.
Coordinate with the customer service team to address product-related inquiries and issues.
Customer Experience:
Enhance the online shopping experience by optimising site navigation, product categorisation, and search & filter functionality.
Implement best practices for user experience to increase customer satisfaction and loyalty.
Stay updated on industry trends and competitor activities to ensure a competitive edge.
Requirements:
Proven experience in e-commerce merchandising or a similar role.
Strong understanding of e-commerce platforms (e.g. Shopify, Magento, WooCommerce).
Proficiency in web analytics tools (e.g. Google Analytics, Amplitude or equivalent).
Excellent organisational, analytical, and problem-solving skills.
Knowledge of SEO and digital marketing is a plus.
More than anything else, we value horsepower and hustle. We’re looking for:
People Skills - you enjoy working cross-team to get things done and are a confident communicator.
A relentless drive to improve and optimise.
The standard startup toolkit - initiative, energy, a high degree of comfort in an unstructured environment and a willingness to work across a broad range of roles.
Benefits:
Competitive salary and annual bonus scheme.
25 days of holiday - and 1 additional for each year of service capped at 28 days.
Vitality health insurance.
3% pension matching.
A fun and varied social calendar.
3&2 working week - work from home (or anywhere else) 2 days per week.
Perhaps the most generous 'trouser allowance' anywhere in the world.
#J-18808-Ljbffr