Project Manager, Operations

Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.What You’ll Do:Take ownership of projects and initiatives, carefully managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones.Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders.Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines.Synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks.Utilize your excellent organizational and time management skills to ensure projects remain on schedule.Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership.What You Have:2+ years of project management experience required.Google Suite proficiency preferred.Experience in a startup, fintech, or fin-serv call center environment preferred.Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes.Adapt and institute project management structures and systems that enforce accountability for project execution, but are flexible enough to function within our extremely fast-paced environment.Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics.Bring a flexible, positive, and solutions-oriented mindset to everything you do. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations.Immerse yourself in our operations in a fast-paced, growing, learn-it-yourself environment to gain and maintain an expert level of internal operational strategy and processes.Excellent interpersonal, written communication, process mapping, and presentation skills.Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility.Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks.Proficiency in agile project management and issue-tracking software. Jira knowledge required.What We Offer You:Competitive salary and stock option plan.100% paid coverage of medical, dental and vision insurance.Flexible PTO.Opportunities for professional growth and development.Paid parental leave.Health & wellness initiatives.Job Type: Full-timePay: From $90,000.00 per year.Benefits:401(k).401(k) matching.Dental insurance.Health insurance.Life insurance.Paid time off.Vision insurance.Schedule:Monday to Friday.Work Location: In person.

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