Upgrade, Inc.
Fraud Investigations Analyst
Upgrade, Inc., Phoenix, Arizona, United States, 85003
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:Upgrade is searching for a
Fraud Investigations Analyst
to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. The is an onsite position from our Phoenix office, Monday - Friday from 8:00am - 5:00pm.
What You'll Do:
Conduct thorough investigations on suspicious transactions by utilizing internal data and open-source research tools to detect fraudulent activity.Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit productsRecognize and escalate potentially suspicious trends for further review.Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partnersWhat We Look For:
2-3 years of BSA/AML, Investigations, or Fraud related experienceBachelor's degree requiredExperience working in a production-based environment and managing an assigned work queueStrong interpersonal, analytical, and problem-solving skillsOutstanding verbal and written communication skills, attention to detail, and the ability to work independentlyExperience managing large datasetsNice to Have :
Advanced Excel knowledgeCAMS, CFE, Zendesk and/or CGSS preferredPrior experience in FinTech or start-up environmentProficiency in SQLWhat We Offer You:
Competitive salary and stock option plan100% paid coverage of medical, dental and vision insuranceFlexible PTOOpportunities for professional growth and developmentPaid parental leaveHealth & wellness initiatives
#LI-Onsite
For California residents: Upgrade's CaliforniaNotice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:Upgrade is searching for a
Fraud Investigations Analyst
to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. The is an onsite position from our Phoenix office, Monday - Friday from 8:00am - 5:00pm.
What You'll Do:
Conduct thorough investigations on suspicious transactions by utilizing internal data and open-source research tools to detect fraudulent activity.Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit productsRecognize and escalate potentially suspicious trends for further review.Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partnersWhat We Look For:
2-3 years of BSA/AML, Investigations, or Fraud related experienceBachelor's degree requiredExperience working in a production-based environment and managing an assigned work queueStrong interpersonal, analytical, and problem-solving skillsOutstanding verbal and written communication skills, attention to detail, and the ability to work independentlyExperience managing large datasetsNice to Have :
Advanced Excel knowledgeCAMS, CFE, Zendesk and/or CGSS preferredPrior experience in FinTech or start-up environmentProficiency in SQLWhat We Offer You:
Competitive salary and stock option plan100% paid coverage of medical, dental and vision insuranceFlexible PTOOpportunities for professional growth and developmentPaid parental leaveHealth & wellness initiatives
#LI-Onsite
For California residents: Upgrade's CaliforniaNotice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.