Penn Foster
Sr. Customer Success Manager (Mandarin)
Penn Foster, Raleigh, North Carolina, United States,
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job Description Summary:
Help shoppers, retailers, and the planet. Forward-thinking retailers retain revenue, reduce costs, raise shopper lifetime value, and enhance sustainability with Happy Returns’ returns software and reverse logistics. We care deeply about taking returns off our customers’ plates, and we hope you do, too!Job Description:Do the best work of your lifeWe’re not solving a small problem, and we’re not addressing a small market. We’re going after returns—the part of online shopping that consumers say they hate most.As a Sr. Customer Success Manager, you will have a substantial impact by ensuring that our new and existing retailer partners have the best experience possible with Happy Returns.The Sr. Customer Success Manager will:Cultivate and maintain relationships with our retailer partners to ensure their success and satisfaction with our platform and services while identifying and developing growth opportunities.Work cross-functionally with key departments including Product, Operations, Support, Finance, and more to effectively resolve merchant issues and communicate retailer needs.Provide best-in-class guidance and support to large enterprise merchants to ensure they are utilizing Happy Returns products and services effectively.Hold monthly and/or quarterly account reviews with key retailers.Become an expert in our platform’s services and functionality.Sound like you?Proven success in either a hands-on Account Management or client-facing Project Management role owning 10-20+ clients simultaneously.Strong background rooted in eCommerce and/or retail and logistics.Passion for the problem Happy Returns is solving and interested in learning the world of returns and reverse logistics.Obsessively empathetic towards our partners and their business needs.Experience using account and project management tools such as Asana and Salesforce.Experience communicating technical details of potential issues to internal development teams using JIRA.Proficient in basic presentation deck design and data analysis.Outstanding project management skills.The ability to operate in a rapidly-changing and fast-paced environment.An obsession for details and accuracy, while keeping the bigger picture in mind.An understanding of retail and the challenges returns pose for stakeholders.Bilingual English/Mandarin is mandatory for this role.PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit
paypalbenefits.com .Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee share options, health and life insurance, and more. To learn more about our benefits please visit
paypalbenefits.com .Who We Are:To learn more about our culture and community visit
about.pypl.com .PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit
paypal.com .PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at
paypalglobaltalentacquisition@paypal.com .As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.Notice to Applicants and Employees who reside within New York City. Click
here
to view the notice.
#J-18808-Ljbffr
Help shoppers, retailers, and the planet. Forward-thinking retailers retain revenue, reduce costs, raise shopper lifetime value, and enhance sustainability with Happy Returns’ returns software and reverse logistics. We care deeply about taking returns off our customers’ plates, and we hope you do, too!Job Description:Do the best work of your lifeWe’re not solving a small problem, and we’re not addressing a small market. We’re going after returns—the part of online shopping that consumers say they hate most.As a Sr. Customer Success Manager, you will have a substantial impact by ensuring that our new and existing retailer partners have the best experience possible with Happy Returns.The Sr. Customer Success Manager will:Cultivate and maintain relationships with our retailer partners to ensure their success and satisfaction with our platform and services while identifying and developing growth opportunities.Work cross-functionally with key departments including Product, Operations, Support, Finance, and more to effectively resolve merchant issues and communicate retailer needs.Provide best-in-class guidance and support to large enterprise merchants to ensure they are utilizing Happy Returns products and services effectively.Hold monthly and/or quarterly account reviews with key retailers.Become an expert in our platform’s services and functionality.Sound like you?Proven success in either a hands-on Account Management or client-facing Project Management role owning 10-20+ clients simultaneously.Strong background rooted in eCommerce and/or retail and logistics.Passion for the problem Happy Returns is solving and interested in learning the world of returns and reverse logistics.Obsessively empathetic towards our partners and their business needs.Experience using account and project management tools such as Asana and Salesforce.Experience communicating technical details of potential issues to internal development teams using JIRA.Proficient in basic presentation deck design and data analysis.Outstanding project management skills.The ability to operate in a rapidly-changing and fast-paced environment.An obsession for details and accuracy, while keeping the bigger picture in mind.An understanding of retail and the challenges returns pose for stakeholders.Bilingual English/Mandarin is mandatory for this role.PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit
paypalbenefits.com .Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee share options, health and life insurance, and more. To learn more about our benefits please visit
paypalbenefits.com .Who We Are:To learn more about our culture and community visit
about.pypl.com .PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit
paypal.com .PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at
paypalglobaltalentacquisition@paypal.com .As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.Notice to Applicants and Employees who reside within New York City. Click
here
to view the notice.
#J-18808-Ljbffr