Sonic Automotive
Service Advisor - Rockville Audi
Sonic Automotive, Rockville, Maryland, us, 20849
Service Advisor - Rockville Audi in Rockville, MD at Sonic Automotive
Job Type:
OtherExperience:
Mid-Senior LevelAbout
At
Rockville Audi , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.Our associates are happy to work here because:We boast the lowest turnover in the industry.We provide award-winning training (Training Magazine Top 125, and Brandon Hall Awards).We are committed to developing and promoting within the company.Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k, and PTO.We encourage peer-to-peer teamwork and recognition.Special benefits to purchasing and leasing a car.Experienced Service Advisor or Experienced Service Support Person ready to make the move to Service Advisor is encouraged to apply to Audi Rockville. We provide a comprehensive onboarding process that sets our advisors up for success and enables them to launch quickly. Rockville Audi boasts an online Google score of 4.6 with close to 3000 client reviews. Additionally, our technicians and service professionals average over 7 years with Audi Rockville--with solid compensation reviews taking place regularly! Ongoing and encouraged manufacturer training for all teammates. Please contact us for a confidential meeting.Job Description
The
Service Advisor
is responsible for scheduling service work in the service department and for selling additional needed service to customers.Duties and Responsibilities:Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely, friendly manner.Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Test-drives the vehicle or refers to the test technician as necessary.Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.Maintains a dealership-prescribed standard for “hours per customer repair order written.”Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.Minimum Qualifications:High school diploma or the equivalent.Ability to read and comprehend instructions and information.Two years of experience in a dealership position.General knowledge of vehicle mechanical operations.Sales experience preferred.Professional personal appearance.Excellent oral and written communication skills.All applicants must be authorized to work in the USA.All applicants must perform duties and responsibilities in a safe manner.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
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Job Type:
OtherExperience:
Mid-Senior LevelAbout
At
Rockville Audi , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.Our associates are happy to work here because:We boast the lowest turnover in the industry.We provide award-winning training (Training Magazine Top 125, and Brandon Hall Awards).We are committed to developing and promoting within the company.Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k, and PTO.We encourage peer-to-peer teamwork and recognition.Special benefits to purchasing and leasing a car.Experienced Service Advisor or Experienced Service Support Person ready to make the move to Service Advisor is encouraged to apply to Audi Rockville. We provide a comprehensive onboarding process that sets our advisors up for success and enables them to launch quickly. Rockville Audi boasts an online Google score of 4.6 with close to 3000 client reviews. Additionally, our technicians and service professionals average over 7 years with Audi Rockville--with solid compensation reviews taking place regularly! Ongoing and encouraged manufacturer training for all teammates. Please contact us for a confidential meeting.Job Description
The
Service Advisor
is responsible for scheduling service work in the service department and for selling additional needed service to customers.Duties and Responsibilities:Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely, friendly manner.Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Test-drives the vehicle or refers to the test technician as necessary.Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.Maintains a dealership-prescribed standard for “hours per customer repair order written.”Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.Minimum Qualifications:High school diploma or the equivalent.Ability to read and comprehend instructions and information.Two years of experience in a dealership position.General knowledge of vehicle mechanical operations.Sales experience preferred.Professional personal appearance.Excellent oral and written communication skills.All applicants must be authorized to work in the USA.All applicants must perform duties and responsibilities in a safe manner.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
#J-18808-Ljbffr