FAIRMONT
Villa Manager
FAIRMONT, Wailea-Makena, Hawaii, United States,
Company DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k)
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Job Description
Reporting to the Director, Operations, the
Villa Manager
is responsible for ensuring the highest level of cleanliness and maintenance for all 37 Villas and exceptional guest service for the guests occupying these accommodations. Additionally, the Villa Manager will assist in oversight and care for identified VIPs as per the Hotel guidelines.
Salary Range: $80,000 - $85,000
What you will be doing:
Create the stay and the environment for the Villa guests by delivering on the highest of standards, bespoke service and continuously seeking to enhance the service touchpoints
Serve as the direct contact with all Villa Guests, being a point of contact for pre-stay, during and post stay
Liaise with other departments to ensure the smooth management of the villa operations, this includes being responsible for cleanliness of Villas (prior to arrival, occupied service and turndown), Maintenance and Up Keep of Villa, thus being actively involved in ongoing inspections, follow up of Work Orders and Preventative Maintenance and within the F&B division
Assist guests with Concierge related activities and thus working closely with the Concierge team to put together itineraries
Solicit feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
Develop, implement and sustain guest service standards
Upholds the highest standard of internal and external customer service at all times
Coaches and mentors colleagues by creating an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and Resorts
Conducts and participates in monthly communication meetings
Monitors and provides feedback on monthly labor expenses
Participates in yearly budgeting process and strategic planning/marketing planning
Develops, implements and maintains new incentives to motivate employees and maximize hotel revenue
Ensures effective utilization and productivity of all staff through staff planning, hiring and scheduling while adhering to budget parameters
Effectively maximizes inventory levels during high occupancy/sold out nights
Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned
Actively participate in the Fairmont Kea Lani, Maui’s committee(s)
Qualifications
Your experience and skills include:
High School diploma or equivalent or vocational training
College or University degree in Hotel Management preferred
Minimum two (2) years previous supervisory/management experience in hotel operations with preference in Front Office operations
Superior leadership and coaching skills with a proven track record of developing and motivating career minded Front Office professionals
Exceptionally strong guest service orientation and training skills background
Must have cash/float handling experience
Valid Driver’s License required
Clean Driver’s Abstract
Maui County Liquor Card
Additional Information
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today : Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
#J-18808-Ljbffr
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k)
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Job Description
Reporting to the Director, Operations, the
Villa Manager
is responsible for ensuring the highest level of cleanliness and maintenance for all 37 Villas and exceptional guest service for the guests occupying these accommodations. Additionally, the Villa Manager will assist in oversight and care for identified VIPs as per the Hotel guidelines.
Salary Range: $80,000 - $85,000
What you will be doing:
Create the stay and the environment for the Villa guests by delivering on the highest of standards, bespoke service and continuously seeking to enhance the service touchpoints
Serve as the direct contact with all Villa Guests, being a point of contact for pre-stay, during and post stay
Liaise with other departments to ensure the smooth management of the villa operations, this includes being responsible for cleanliness of Villas (prior to arrival, occupied service and turndown), Maintenance and Up Keep of Villa, thus being actively involved in ongoing inspections, follow up of Work Orders and Preventative Maintenance and within the F&B division
Assist guests with Concierge related activities and thus working closely with the Concierge team to put together itineraries
Solicit feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
Develop, implement and sustain guest service standards
Upholds the highest standard of internal and external customer service at all times
Coaches and mentors colleagues by creating an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and Resorts
Conducts and participates in monthly communication meetings
Monitors and provides feedback on monthly labor expenses
Participates in yearly budgeting process and strategic planning/marketing planning
Develops, implements and maintains new incentives to motivate employees and maximize hotel revenue
Ensures effective utilization and productivity of all staff through staff planning, hiring and scheduling while adhering to budget parameters
Effectively maximizes inventory levels during high occupancy/sold out nights
Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned
Actively participate in the Fairmont Kea Lani, Maui’s committee(s)
Qualifications
Your experience and skills include:
High School diploma or equivalent or vocational training
College or University degree in Hotel Management preferred
Minimum two (2) years previous supervisory/management experience in hotel operations with preference in Front Office operations
Superior leadership and coaching skills with a proven track record of developing and motivating career minded Front Office professionals
Exceptionally strong guest service orientation and training skills background
Must have cash/float handling experience
Valid Driver’s License required
Clean Driver’s Abstract
Maui County Liquor Card
Additional Information
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today : Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
#J-18808-Ljbffr