Pacific Hospitality Group
Guest Services Manager -Spa Manager
Pacific Hospitality Group, Houston, Texas, United States,
Koa Kea Resort on Poipu Beach, 2251 Poipu Road, Koloa, Hawaii, United States of America
Req #179Friday, August 30, 2024Who We Are:A Luxury Hotel on Kauai, Hawaii - Experience working at this sophisticated luxury oceanfront destination situated on world-famous Poipu Beach, on the sun-kissed south shore of the Hawaiian island of Kauai. Inspired by the spectacular sunsets, colorful native flowers and vibrant sea life of Kauai, Koa Kea Hotel & Resort captures the natural essence of luxury island adventure. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.Are you ready to take your career to the next level? Apply Today!Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob Description
What You Will Accomplish
The Guest Services Manager – Spa Manager is responsible for the day-to-day operations of both the Spa (including Spa, Fitness Center, Retail, Outdoor Services, and Classes) and assisted success of the Guest Services department. This role ensures the highest level of guest satisfaction by maintaining operational standards, coordinating services, and fostering a welcoming environment. The manager will lead and develop staff, oversee inventory and cost controls, payroll items, and integrate spa services with overall hotel operations.Guest Services Management:Participate in the Manager on Duty program.Oversee front desk operations, ensuring the highest level of guest satisfaction.Ensure smooth check-in and check-out procedures, addressing guest inquiries and resolving issues.Respond to individual guest needs and maintain warm, hospitable guest relations.Lead by example, setting professional standards in appearance, demeanor, dedication, and attention to both staff and guests.Develop, implement, and enforce policies and procedures to ensure a quality working environment.Strictly uphold the luxury standards set by Forbes Travel Guide.Coordinate and schedule all spa-related services.Arrange ongoing training for spa staff to maintain product and service standards.Oversee the administration of goods requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets.Maintain the cleanliness of the Spa and Fitness Center, coordinating needs with Housekeeping, Laundry, and Engineering.Ensure the proper working order of Spa and Fitness Center equipment, working closely with Engineering.Promote spa services and programs in coordination with other hotel departments.Uphold sanitation and sterilization standards and handle guest questions and concerns professionally.Effectively manage Team Member timesheets and payroll records.Staff Development and Teamwork:Develop and motivate staff, fostering cooperation and teamwork.Conduct regular staff meetings to inform associates of hotel policies, changes, and ways to increase sales and service.Maintain a positive attitude and contribute towards a quality work environment.Financial and Administrative Responsibilities:Ensure the Spa achieves or exceeds company goals related to revenue and cost of operations.Perform various administrative functions and complete management reports accurately and timely.Manage the cost-effective usage of materials and assets in the Boutique products and offerings.What You Will Bring
Knowledge of the English language to effectively communicate with guests, associates, and vendors.Knowledge of all hotel departments and functions.Good mathematical and computer skills.Ability to accurately use various Microsoft Office, PMS, and accounting software.Ability to lift and pull a minimum of 20 pounds.Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.Knowledge of service cost control, labor controls, and financial management.Excellent communication and listening skills.Proficiency in English, both written and spoken.Strong customer service skills and a friendly personality.Ability to lead a team and work well with others.Great If You Have
Minimum of two years’ experience in Spa/Guest Services supervisory or management role.Ability to use relevant computer systems, including Resort Suite Software, the hotel PMS system (HMS), inventory system Yellow Dog.Salary Range: $65,000-$70,000We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr
Req #179Friday, August 30, 2024Who We Are:A Luxury Hotel on Kauai, Hawaii - Experience working at this sophisticated luxury oceanfront destination situated on world-famous Poipu Beach, on the sun-kissed south shore of the Hawaiian island of Kauai. Inspired by the spectacular sunsets, colorful native flowers and vibrant sea life of Kauai, Koa Kea Hotel & Resort captures the natural essence of luxury island adventure. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.Are you ready to take your career to the next level? Apply Today!Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob Description
What You Will Accomplish
The Guest Services Manager – Spa Manager is responsible for the day-to-day operations of both the Spa (including Spa, Fitness Center, Retail, Outdoor Services, and Classes) and assisted success of the Guest Services department. This role ensures the highest level of guest satisfaction by maintaining operational standards, coordinating services, and fostering a welcoming environment. The manager will lead and develop staff, oversee inventory and cost controls, payroll items, and integrate spa services with overall hotel operations.Guest Services Management:Participate in the Manager on Duty program.Oversee front desk operations, ensuring the highest level of guest satisfaction.Ensure smooth check-in and check-out procedures, addressing guest inquiries and resolving issues.Respond to individual guest needs and maintain warm, hospitable guest relations.Lead by example, setting professional standards in appearance, demeanor, dedication, and attention to both staff and guests.Develop, implement, and enforce policies and procedures to ensure a quality working environment.Strictly uphold the luxury standards set by Forbes Travel Guide.Coordinate and schedule all spa-related services.Arrange ongoing training for spa staff to maintain product and service standards.Oversee the administration of goods requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets.Maintain the cleanliness of the Spa and Fitness Center, coordinating needs with Housekeeping, Laundry, and Engineering.Ensure the proper working order of Spa and Fitness Center equipment, working closely with Engineering.Promote spa services and programs in coordination with other hotel departments.Uphold sanitation and sterilization standards and handle guest questions and concerns professionally.Effectively manage Team Member timesheets and payroll records.Staff Development and Teamwork:Develop and motivate staff, fostering cooperation and teamwork.Conduct regular staff meetings to inform associates of hotel policies, changes, and ways to increase sales and service.Maintain a positive attitude and contribute towards a quality work environment.Financial and Administrative Responsibilities:Ensure the Spa achieves or exceeds company goals related to revenue and cost of operations.Perform various administrative functions and complete management reports accurately and timely.Manage the cost-effective usage of materials and assets in the Boutique products and offerings.What You Will Bring
Knowledge of the English language to effectively communicate with guests, associates, and vendors.Knowledge of all hotel departments and functions.Good mathematical and computer skills.Ability to accurately use various Microsoft Office, PMS, and accounting software.Ability to lift and pull a minimum of 20 pounds.Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.Knowledge of service cost control, labor controls, and financial management.Excellent communication and listening skills.Proficiency in English, both written and spoken.Strong customer service skills and a friendly personality.Ability to lead a team and work well with others.Great If You Have
Minimum of two years’ experience in Spa/Guest Services supervisory or management role.Ability to use relevant computer systems, including Resort Suite Software, the hotel PMS system (HMS), inventory system Yellow Dog.Salary Range: $65,000-$70,000We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr