TOTE Maritime
Terminal Specialist
TOTE Maritime, Tacoma, Washington, us, 98417
TOTE Maritime Alaska, The Leader In Safe And Reliable Service To Alaska, Is Seeking a Terminal Specialist To Join The Team At Our Tacoma Terminal Office. In This Position You Will
be responsible for providing excellent customer service by answering questions, solving problems and fulfilling all aspects of the booking process.
Main Duties And Responsibilities Include
Provide customer service to internal and external customers, including phone, email and face-to-face contact with drivers and customers.Create and update bookings.Arrange deliveries and pickups, if necessary, schedule driver appointments at the terminal.Assign customer booking(s) to a designated TOTE Maritime Alaska vessel.Answer customer questions regarding vessel sailing or other operational requirements.Inform customers of applicable policies and regulations related to shipment.Reconcile yard inventory.Resolve customer and vendor issues.Customer communication internally and externally.Resolve various terminal issues involving vehicles.Create temporary organizations and add new contact information to existing organizations.Monitor and correct all Web and EDI bookings.Process customer payments if necessary.Run and audit various computer reports.Daily communication with other departments.Provide support throughout the department.Perform accurate and efficient data entry/keyboarding.Effectively perform additional duties, as assigned.
The ideal candidate will have:
Associate’s degree preferred.One to two years of customer service or billing experience, preferably in transportation.Excellent customer service skills.Excellent verbal and written communication skills.Good math skills.Good organizational skills.Must be a team player.Ability to multi-task and prioritize.Ability to work with minimal supervision.Ability to work flexible hours, including evenings and weekends, as required.Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.
Why TOTE?
The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.
TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.
Explore the possibilities with
TOTE Group
The salary range is $38,300 – $67,100 with an anticipated hiring range of $42,000 - $50,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).
TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.#J-18808-Ljbffr
be responsible for providing excellent customer service by answering questions, solving problems and fulfilling all aspects of the booking process.
Main Duties And Responsibilities Include
Provide customer service to internal and external customers, including phone, email and face-to-face contact with drivers and customers.Create and update bookings.Arrange deliveries and pickups, if necessary, schedule driver appointments at the terminal.Assign customer booking(s) to a designated TOTE Maritime Alaska vessel.Answer customer questions regarding vessel sailing or other operational requirements.Inform customers of applicable policies and regulations related to shipment.Reconcile yard inventory.Resolve customer and vendor issues.Customer communication internally and externally.Resolve various terminal issues involving vehicles.Create temporary organizations and add new contact information to existing organizations.Monitor and correct all Web and EDI bookings.Process customer payments if necessary.Run and audit various computer reports.Daily communication with other departments.Provide support throughout the department.Perform accurate and efficient data entry/keyboarding.Effectively perform additional duties, as assigned.
The ideal candidate will have:
Associate’s degree preferred.One to two years of customer service or billing experience, preferably in transportation.Excellent customer service skills.Excellent verbal and written communication skills.Good math skills.Good organizational skills.Must be a team player.Ability to multi-task and prioritize.Ability to work with minimal supervision.Ability to work flexible hours, including evenings and weekends, as required.Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.
Why TOTE?
The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.
TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.
Explore the possibilities with
TOTE Group
The salary range is $38,300 – $67,100 with an anticipated hiring range of $42,000 - $50,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).
TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.#J-18808-Ljbffr