SafetyCulture
Customer Success Manager
SafetyCulture, Kansas City, Missouri, United States, 64101
SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.An awesome opportunity has arisen for a Customer Success Manager to join our team!Partnering with customers to understand business objectives, you will be dedicated to deliver ROI throughout the entire customer lifecycle. As a trusted advisor you will advocate for our customer’s requirements to internal teams. You will educate customers on new products, features and best practices and provide a level of service that inspires our customers to champion SafetyCulture.Our Customer Success team partners with customers to create and execute on a rollout plan. Once onboarded, our Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, expansion and retention.Your dedication to our mission and customer centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross functional teams with a focus on driving continuous improvement initiatives.About you:
2+ years experience working in a customer facing roleA background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoptionPersuasion and presentation skills, with the ability to communicate up and down an organisationPassionate about building lasting relationships with customers and colleaguesAbility to actively listen, understand customer pain points and take actionEnjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilitiesHow you will spend your time:
You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagementCollaborate with the Sales Team to identify areas of opportunity and ensure non-event renewalsPartner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCultureBecome a trusted advisor to key stakeholders to enable the best customer experience possibleYou’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platformAdvocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.Benefits:
Equity with high growth potential and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office401kGenerous Medical Insurance plansIn-house Chef serving up daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP servicesPaid Parental LeaveAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsWe encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologiesFreshly brewed coffee, beers, boutique wines and a range of non-alcoholic beveragesQuarterly celebrations and team eventsPickle Ball Court, modern workspace and pet-friendly officeWe’re committed to
building inclusive teams and cultivating a sense of belonging
so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in
Australia , the
US
and the
UK .Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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2+ years experience working in a customer facing roleA background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoptionPersuasion and presentation skills, with the ability to communicate up and down an organisationPassionate about building lasting relationships with customers and colleaguesAbility to actively listen, understand customer pain points and take actionEnjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilitiesHow you will spend your time:
You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagementCollaborate with the Sales Team to identify areas of opportunity and ensure non-event renewalsPartner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCultureBecome a trusted advisor to key stakeholders to enable the best customer experience possibleYou’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platformAdvocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.Benefits:
Equity with high growth potential and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office401kGenerous Medical Insurance plansIn-house Chef serving up daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP servicesPaid Parental LeaveAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsWe encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologiesFreshly brewed coffee, beers, boutique wines and a range of non-alcoholic beveragesQuarterly celebrations and team eventsPickle Ball Court, modern workspace and pet-friendly officeWe’re committed to
building inclusive teams and cultivating a sense of belonging
so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in
Australia , the
US
and the
UK .Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
#J-18808-Ljbffr