Tech Specialist 2- Suwanee, GA

Position SummaryThe Tech Specialist will demonstrate the following capabilities:Analyze system performance and recommend improvementsProvide support to the system administration and engineering teamUse advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systemsCommunicate with customers, manufacturers, vendors, and system administratorsTrain system users and other system support personnelAnalyze and modify preventive maintenance checklists for system changesTroubleshoot system performance issues and implement corrective actionsOrganize and prepare detailed documentation of system performance, including service request records and analysisPerform desktop hardware and operating system setup, imaging software loading, and antivirus updatesConduct in-depth research and evaluate the research of Technical Specialists to evaluate existing and future systemsProvide on-site system support post-deploymentRead and interpret engineering drawingsUnderstand SOP and SOW documentationEnsure test lab equipment is maintainedInterface with the engineering team to ensure design efficiencyInterface with internal and external customers demonstrating excellent oral and written communication skillsConduct research and development of entire systems and analyze all interoperability and constructability scenariosRead blueprints, schematics, and statements of work (SOW)Coordinate with field personnel and/or the engineering team to discuss any potential installation issuesAnswer support calls to help field personnel and system administrators with any installation issues encountered on the job siteConduct research and development on new system manufacturers (i.e., access control, intrusion detection, and closed-circuit television systems)Perform all duties with minimal direct supervisionPosition / Candidate RequirementsHigh School Diploma/GED with 8+ years of experience with installation, troubleshooting, and/or testing of electronic security systemsOr Associates with 6+ years of experienceSystem administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, and implementing new workstations and system extensionsReliable attendance at customer site during work hours required by customerAbility to obtain a Secret clearanceRequired Certifications:Distech Controls GFX CertificationNiagara N4 CertificationAbilitiesExposure to computer screens for an extended period of timeSitting for extended periods of timeReach by extending hands or arms in any directionHave finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboardListen to and understand information and ideas presented through spoken words and sentencesCommunicate information and ideas in speaking so others will understandRead and understand information and ideas presented in writingApply general rules to specific problems to produce answers that make senseIdentify and understand the speech of another person

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