CCTV Technical Specialist 1 - Atlanta, GA

Position Summary:The Technical Specialist will demonstrate the following capabilities:Manage physical security system support to meet service level agreementsAnalyze physical security system performance and recommend improvementsResolve complex system issues for physical security systems and networksProvide Tier 3 support to the system administration teamProgramming and integrating an entire system at the global levelUsing advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systemsCommunicate with customers, manufacturers, vendors and system administratorsTrain system users and other system support personnelAnalyze and modify preventive maintenance checklists for system changesTroubleshoot system performance issues and implement corrective actionsPerform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checksOrganize and prepare detailed documentation of system performance, including service request records and analysisPerform desktop hardware and operating system set-up, imaging software loading, and antivirus updatesConduct in-depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systemsPerform and manage PITCO's.Perform final programming of systemsProvide on-site system support post-deploymentRead and interpret engineering drawingsUnderstand SOP and SOW documentationEnsure test lab equipment is maintainedAssisting with annual performance evaluationsEnsure availability of remote Pitco and remote accessInterface with engineering team to ensure design efficiencyInterface with internal and external customersProvide advanced level database supportConduct research and development of entire systems and analyze all interoperability and constructability scenariosDelegating tasks and providing support to level I and II Electronics Technical SpecialistsUsing 60% or 90% designs to develop and build out PITCORead blueprints, schematics and statements of work (SOW).Ensuring PITCO build outs adhere to statements of work (SOW).Coordinate with field personnel and/or engineering team to discuss any potential installation issuesAnswer support calls to help field personnel and system administrators with any installation issues encountered on the job siteDocument support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).Perform all duties with minimal direct supervisionCandidate/Position Requirements:Requires 6+ years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GEDRequires substantial travel to project sites as required by customer and program manager to meet project deliverablesProficient with Microsoft Project or equivalent scheduling toolsQualifications/Preferred Experience:Working knowledge and/or certification with electronic security systems and applications like CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck and/or othersWorking knowledge and/or certification for general purpose operating systems and virtualization platforms (Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.)Familiarity with physical security designs, standard operation procedures, and security operationsWorking knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP, and others)Certification in Lenel OnGuard and Bosch Video Management System preferredAccess Control certification CCURE 9000 Access Control System, Lenel, or othersCertification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis or othersExperience and knowledge of networks, network equipment, and administrationExperience and knowledge of virtualization and cloud environmentsCCNA, CompTIA A+, CompTIA Network+ certifications or similarExperience and skills in electronic security systems, databases, networking, and troubleshootingDemonstrated background working with multidisciplinary teamsDemonstrated time management and organization skills to meet deadlines and quality objectivesStrong oral, written, and presentation skillsPossess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervisionAbilities:Exposure to computer screens for an extended period of time.Sitting for extended periods of time.Reach by extending hands or arms in any direction.Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.Listen to and understand information and ideas presented through spoken words and sentences.Communicate information and ideas in speaking so others will understand.Read and understand information and ideas presented in writing.Apply general rules to specific problems to produce answers that make sense.Identify and understand the speech of another person.Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.EOE Minorities/Females/Protected Veterans/DisabledVEVRAA Contractor

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